Retention Specialist (D2D)

at  PrePayPower

We are ranked as one of Ireland’s best workplaces, by ‘Great Place to Work’.
We are seeking a Door-to-Door Account Manager who will work in our Customer Retention Team on a fulltime basis at PrePayPower, on the road and at home. This role is better than ever before, with our new and improved salary and commission structure!

About This Role:

• €28,000 basic salary rising to €30,000 after successful probation.
• Uncapped commission structure - €15,000 based on KPIs
• Structured training to your needs.
• ‘Pay per save’ incentivisation structure.
• Incentivised Mentoring Programme
• Realistic progression structure
• On the road and hybrid-based role

Successful candidates will have strong experience working with retention, door to door or inside sales roles, preferably in a Utilities industry.
We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun.
If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.

Your New Role Responsibilities:

• Retain existing customers face to face and over the phone.
• Actioning with warm leads
• Use all Retention tools available to encourage customers to stay with PrepayPower
• Manage daily, weekly and monthly KPI’s.
• Ad hoc activities as required.

Essential Experience & Skills to Succeed:

• Proven track record of achieving Retention or Sales Targets
• Minimum 1 years’ experience working in an inside sales or Door to door sales.
• Experience using CRM systems preferable but not essential.
• Ability to work of own initiative.
• Excellent objective handling, problem solving and relationship management skills.
• Excellent planning and organisational skills
• Full Drivers Licence

Career Incentive & Benefits:

• Incentives and bonus, including ‘pay per save’ incentives and an over-exceeding bonus structure.
• Great career progression opportunities in a growing team and company with strong market growth
• Fast paced and friendly team environment
• Pension Contribution Scheme after twelve months of service
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Continual training and development 21 days annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely after probation period.
• Established CSR, Wellness and Social Committees and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 170,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.
Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long term savings on the electricity, gas and broadband that they use, which counts on every bill. Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.
PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respec

About This Role:

• €28,000 basic salary rising to €30,000 after successful probation.
• Uncapped commission structure - €15,000 based on KPIs
• Structured training to your needs.
• ‘Pay per save’ incentivisation structure.
• Incentivised Mentoring Programme
• Realistic progression structure
• On the road and hybrid-based rol

Your New Role Responsibilities:

• Retain existing customers face to face and over the phone.
• Actioning with warm leads
• Use all Retention tools available to encourage customers to stay with PrepayPower
• Manage daily, weekly and monthly KPI’s.
• Ad hoc activities as required