Returns Administrator

at  Currentbody

CurrentBody, a global ecommerce company specialising in beauty devices, is seeking a detail-oriented and efficient Returns Processing Executive to join our team. As the pioneering online destination for home use health and beauty technology, we offer the largest selection of safe, clinically-proven electrical health and beauty products in the world, backed by our team of knowledgeable experts and exceptional customer care. As the Returns Processing Executive, you will play a critical role in ensuring the smooth and accurate processing of customer returns.
Reporting to the Returns Manager, you will be responsible for receiving, inspecting, and processing customer returns, ensuring that all products are returned in accordance with our return policies and procedures. You will also liaise with other departments, such as Customer Service and Warehouse, to resolve any issues or questions related to returns.

REQUIREMENTS

• Prior experience in returns processing or a similar role.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Ability to work independently and prioritise tasks effectively.
• Effective communication skills and the ability to work collaboratively with cross-functional teams.
• Proficient in using computer systems and software for data entry and tracking.

• Receive, inspect, and process customer returns, ensuring accuracy and efficiency.
• Identify and document any product defects or damages.
• Update and maintain accurate records of returned products.
• Coordinate with Customer Service to resolve any issues or questions regarding returns.
• Correspond with Suppliers to raise and receive credit for faulty devices.
• Maintain customer requests on a return portal.
• Maintain a relationship and communication with overseas warehouses.