Revenue Manager

at  OCallaghan Collection

Job Ref: OCC2759
Branch: Support Office
Location: Support Office , Dublin
Salary/Benefits: Competitive Salary, free parking, lunches each day, friends family rates
Contract type: Permanent
Hours: Full Time
Shift pattern: Varied
Hours per week: 40
Posted date: 08/12/2023
Closing date: 10/01/2024

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED:

• Strong analytical skills and high level of problem-solving skills.
• Good communication skills for presentation and training.
• Knowledge of Hotel systems is highly desirable.
• Good level of competence with Microsoft Excel
• Bachelor’s degree in Hotel Management, Finance, Marketing or Statistics.
• Experience using Opera PMS, EzRMS, SynXis, TravelClick, Third Party Extranets and all Microsoft programmes.
• Confident, ability to communicate clearly at all levels

WORKS COMMERCIALLY

Makes effective short and long-term commercial decisions to deliver key business objectives and targets

• Understands the customer
• Understand the market
• Decision making
• Risk taking
• Seeking commercial opportunities

At all times when you are at work, we expect you to practice the Company Values – these were designed by our teams based on what it is like to work at the O’Callaghan Collection and we employ people who we believe will live these values every day in what they do.

ABOUT US

The O’Callaghan Collection is a small family owned group of hotels with four in city centre Dublin and one in Gibraltar. We are proud of the uniqueness of each of our hotels and of the people that work in them. We care about our employees and our guests, and always take accountability to deliver a great job every day, delighting customers with great service and personality – we want you to be you when you are at work and to. At OCC, we are a determined bunch – working in hospitality can be a challenge and we relish that every day!
Having four hotels in Dublin city centre makes us a unique opportunity for those looking to develop a career in hospitality. We offer training that will support your aspirations and having four hotels with very unique styles gives you the opportunity to learn, develop and be the best that you can be. Make O’Callaghan Collection the foundation for your career.

KEY RESPONSIBILITIES:

• Responsibility for a minimum of two hotels from the Collection.
• Research competitor pricing of rooms, outlets, meetings/events and all other facilities to proactively lead the market as well as respond appropriately.
• Set selling strategies and rates for all market segments, seasons and channels in collaboration with DORM and GDOS.
• Effective use of forecasting tools for guest rooms availability control and pricing. Through accurate forecast in rooms and meetings demand, optimize availability and recommend necessary strategy changes.
• Work with the Cluster Revenue Manager to maintain and manage a consistent selling strategy across the Central Reservation system (CRS), Property Management System (PMS), third-party online systems, and free sale charts to ensure accurate use of availability controls in all systems.
• Apply an appropriate overbooking policy and educate team to accept through qualified bookings. Implement and monitor waitlists for all revenue systems.
• Monitor the global, local and environmental issues impacting your city and hotels.
• Assist hotel management in the revenue decisions by highlighting opportunities and developing SMART actions to ensure the revenue team is aware of their targets and kept informed of their results.
• Check competitor strategy on a regular basis, reviewing pricing and their availability.
• Ensure that upselling and cross-selling remain core strategies for maximizing revenue within and across client segments.
• Run Revenue Meetings and adhoc calls with the individual hotels to ensure the clear communication of strategy and results.
• Produce weekly forecast for trend analysis and decision support.
• Complete and analyse monthly reports for submission to the regional office and the hotel.
• Prepare and analyse all appropriate reports to present at the management meetings.
• Analyse production statistics and track information to identify potential business and market trends. Highlight your findings to the sales teams.
• Ensure relevant revenue issues are investigated and analysed. Identify potential new opportunities to improve revenue performance.
• Analyse all refused, lost, cancelled and waitlisted business for both rooms and events. Propose and implement changes to maximize revenue in these areas.
• Provide strategic analysis and input for the Director of Sales and Marketing in decision making.
• Ensure accuracy of all reservations and other data in the Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Load rates in Opera and SynXis and maintain rate loading forms and co-ordinate with Reservations.
• Ensure quality control checks are carried out in PMS/CRS input to ensure data accuracy.
• Ensure that all rates are loaded by accurate completion of rate databases including Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Monitor automated revenue management system decisions (forecasts, pricing and overrides) and interpret its forecast and decisions to the executive team.
• Ensure audits on operating standards procedures in the Reservations department are carried out and comply with company practices.
• Maintain accurate and ongoing records of controls applied to all systems.
• Manage Online Travel Agency accounts ensuring their compliance with company standards
• Ensure that all OTA websites have the correct information
• Manage approved OTA partners Internet listings
• Build and maintain effective working relationships with key clients
• Ensure the OTA website adhere to the best rate guarantee