Revenue Operations Business Analyst - Hybrid - Waterloo

at  Randstad

As a member of Off Cloud Renewals Operations group, the successful candidate requires the ability to provide analysis and reporting to the CS Operations the Customer Service management team and the Senior management team. This position requires strong technical skills as well as a knowledge of our renewal business.
Canada - Waterloo office hybrid – Tuesday, Wednesday, Thursday in office

QUALIFICATIONS

Education:
The position requires a Bachelors degree, College diploma or equivalent experience.
Top Skills:
Expert knowledge of Power BI and Dashboard Visualization using Power BI
Expert level knowledge and experience with MS Office applications, MS Excel
Build Calculated columns and Measurements using Data Analysis Expressions (DAX).
Expert level knowledge with SQL programming, VBA and report automation tools.
Ability to manage large volumes of data

SUMMARY

-
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

Primary Responsibilities:
Create/enhance dashboard visualizations through Power BI
Maintain SQL Tables, queries for existing reports
Support the CS Ops team in building efficient and user-friendly reports /dashboard views using MS excel and MS SQL Tables
Assist with the implementation of systems and projects as required
Skills and Knowledge:
Ability to create interactive dashboard views using Power BI
Ability to build efficient reports /dashboard views through queries using relationships from multiple sources
Expert level knowledge with SQL programing, VBA and report automation tools.
Expert level knowledge and experience with MS Office applications, MS Excel
Experience working with systems such as Assure, Salesforce, BI systems an asset
Ability to recommend solutions for possible improvements
Organized individual with an ability to prioritize multiple projects in a fast paced and changing environment, with minimal supervision
Self-starter with the ability to work cross-functionally, as well as independently
Excellent writing, communications, interpersonal, and customer service skills
Highly motivated, participative team player that can work in a matrix environment
Project management and/or business analysis experience an asset
Previous experience in a global software enterprise with a foundational understanding of business processes