Revenue Services Performance Director

at  InterContinental Hotels Group

YOUR DAY TO DAY

The Director of Revenue Services Performance will be responsible for the development and management of direct reports, embedding IHG Revenue ways of working and ultimately driving optimal performance of all subscribing hotels in their portfolio, helping to make IHG Revenue the preferred revenue resource partner for all stakeholders.

• Provide support, coaching and direction to allocated Sr PRM’s & PRM’s to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotels.
• Set clear performance goals & targets for allocated Sr PRM’s & PRM’s and monitor through regular check-in’s.
• Work closely with the wider RPD-Revenue Services, Sr PRM community and COE to find ways of improving performance, share agreed best practice and successes and expansion of IHG Revenue (RMH) programme.
• Actively collaborate with cross functional teams to drive the needs of the business – including tools, data, reporting and processes.
• Continuous competitive analysis and determination of how to outpace the competition in revenue management capability.
• Forge relationships with key Owners, Franchisee’s & Management Groups with the aim to maintain & acquire hotels onto the programme.
• Help develop new SL’s & deliverables in line with the needs of the BU.
• Support the Director in effective management of the IHG Revenue (RMH) P&L.
• Ensure the effective roll out of new tools, system releases & programmes ensuring team education and adoption.
• Develop the Revenue Management talent pipeline across IHG Revenue Services through the utilization of their individual strengths and abilities and by supporting their ongoing development and career goals.
• Uphold and embed IHG Revenue (RMH) reputation as the preferred resource solution to drive performance.
• As needed, provide commercial team with insight into hotel performance and outlook.
• As needed, attend portfolios review with commercial team.
• As needed, take direct responsibility for individual hotels.

• As needed, support NHOP set-up either directly or through direct reports.Promote a work culture around the five Winning Ways & Growth Behaviours of Move Fast, Think Return, Solution Focused & Build One Team

WHAT WE NEED FROM YOU

• Bachelors or Master’s degree in a relevant field or equivalent combination of education and work related experience.
• 7+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.
• Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies.
• Strong communication, decision making, influencing/consensus building and analytical skills with clear understanding of impact on IHG goals and bottom line.
• Strong leadership, team building, interpersonal and communication skills.

• Provide support, coaching and direction to allocated Sr PRM’s & PRM’s to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotels.
• Set clear performance goals & targets for allocated Sr PRM’s & PRM’s and monitor through regular check-in’s.
• Work closely with the wider RPD-Revenue Services, Sr PRM community and COE to find ways of improving performance, share agreed best practice and successes and expansion of IHG Revenue (RMH) programme.
• Actively collaborate with cross functional teams to drive the needs of the business – including tools, data, reporting and processes.
• Continuous competitive analysis and determination of how to outpace the competition in revenue management capability.
• Forge relationships with key Owners, Franchisee’s & Management Groups with the aim to maintain & acquire hotels onto the programme.
• Help develop new SL’s & deliverables in line with the needs of the BU.
• Support the Director in effective management of the IHG Revenue (RMH) P&L.
• Ensure the effective roll out of new tools, system releases & programmes ensuring team education and adoption.
• Develop the Revenue Management talent pipeline across IHG Revenue Services through the utilization of their individual strengths and abilities and by supporting their ongoing development and career goals.
• Uphold and embed IHG Revenue (RMH) reputation as the preferred resource solution to drive performance.
• As needed, provide commercial team with insight into hotel performance and outlook.
• As needed, attend portfolios review with commercial team.
• As needed, take direct responsibility for individual hotels.
• As needed, support NHOP set-up either directly or through direct reports.Promote a work culture around the five Winning Ways & Growth Behaviours of Move Fast, Think Return, Solution Focused & Build One Tea