Rider Operations Associate

at  Deliveroo

We’re looking for a talented individual to join our Rider Operations department to manage the team responsible for supporting our growing Rider Fleet. The team is responsible for everything that gets our riders out on the road and is critical to ensuring the fleet has everything they need to succeed in their roles.
You will report to the Rider Operations Manager and be based in our Kuwait offices where we are operating on a hybrid model.

REQUIREMENTS:

• 3 years of relevant experience
• Ideal fluency with design, CRM tools and HTML.
• Experience working with complex teams and partners from a variety of backgrounds/nationalities.
• Fluency in English and Arabic is preferred.
• Driven and confident personality, who can keep a cool head in a crisis.
• Hands-on
• Experience with Excel, Google Sheets / interest in learning data management.

WHY DELIVEROO

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

• Create and build (own, design, copywriting) outbound communications to riders, using comms channels such as email, push notifications or internal website.
• Build rider intel gathering and reporting, including running surveys, focus groups, among others, aiming to share insights on industry trends or rider pain points.
• Plan creative rider engagement events, while overseeing the Rider Engagement budget in full for Kuwait.
• Collaborate with local and central teams to launch projects.
• Focus on seasonal campaigns, including sourcing partnerships & overseeing perks campaigns.