Risk Analyst

at  Commercial Bank of California

FULL JOB DESCRIPTION

This position will be responsible for the monitoring of merchant activity via report analysis, gateway monitoring, and outbound calling to verify compliance with terms of the merchant’s processing agreement, holding questionable batches until an investigation can be completed, and communicating actions and outcomes to all stakeholders in a manner consistent with maintaining a good rapport with internal and external clients. The potential candidate will require a thorough understanding of TSYS CBOS functionality.

SKILLS REQUIRED:

• Experience with TSYS CBOS Risk Monitoring System
• Strong deductive reasoning skills: can infer the complete picture using information gathered from multiple sources.
• Able to read and fully understand Personal and Business Credit Reports to assess a merchant’s financial condition and wherewithal to pay chargebacks or refunds as they may occur * General ability to assess business and personal financials to hedge against potential financial exposure.
• Proficiency with Microsoft Office applications
• Enjoys identifying patterns or recognizing aberrations; likes to get to the bottom of the story indicated by the clues they surface.
• Speaks in a clear, poised, and convincing manner. Writes in a professional style that remains succinct, polite, and on-point. Conveys difficult news compassionately in support of building long-term relationships with our merchants and ISOs.
• Demonstrates accuracy with particular attention to detail in a work setting that requires effective time-management skills and strict adherence to deadlines.
• Experience with various tools such as MATCH, GIACT, Lexis Nexis, Merlink, Web Crawling Service, etc.
• Knowledge of various verticals and associated risks

EXPERIENCE AND EDUCATION:

• Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
• Prior use of transaction monitoring or risk assessment software and reporting tools
• Experience with High-Risk payment processing required.
• Spanish as a plus
• Prior merchant services experience

• Conduct daily, weekly, and monthly reviews of transaction activity.
• Analyze increased credit risk, transaction trends, chargeback/Dispute activity, and fraud patterns.
• Merchant website review for compliance
• Divert funds and conduct evaluations on merchant accounts that pose a risk to the organization.
• Analyze credit, financial, and underwriting documentation.
• Make decisions on required reserve amounts and releases.
• Knowledge of chargeback reason codes
• Make outbound verification calls.
• Educate merchants on processing guidelines and security measures.
• Communicate with merchants regarding exception activity, action plans, and long-term risk solutions.
• Knowledge of the Visa/MasterCard/Discover rules/regulations.
• Proactively monitor merchant activities for compliance with applicable laws, rules, regulations, and policies.
• Reviewing portfolio for suspicious activity, investigating potential fraudulent merchant activity, mitigating potential losses, collecting funds owed to the company, etc.
• Ability to resolve complex problems with minimal guidance.
• Ability to independently manage multiple tasks/projects and deadlines simultaneously.
• Excellent verbal and written communication skills
• Proficient computer skills, in Word and Excel
• Other duties as assigned.