Risk Manager II, Brand Escalation and Engagement Management

at  Amazon Support Services Costa Rica SRL B20

• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• Bachelor’s degree or equivalent
• Experience handling confidential information
  At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works with merchants, brands and customers to identify and prevent product abuse in areas such as copyright, trademark and counterfeit for our customers worldwide.
  We are looking for an experienced risk manager (m/f/d) to shape the future of Selling Partner Risk Management worldwide. This team of risk managers investigate complex cases of suspected infringement of intellectual property and other abuse. With our findings, we drive improvements for policies, tools and technology innovations to protect customers. We take appropriate action to defend intellectual property, to protect brands, and to ensure compliance with Amazon policies.
  In this role you will partner with various other teams at Amazon including Brand Protection Strategic Partnerships, Retail, Product Quality & Safety, Selling Partner Performance, Counterfeit Crimes Unit, Legal, Compliance or Brand Registry. You will interact with Amazon leadership on complex investigations and you will improve the way Amazon protects customers from fraud and abuse.

Key job responsibilities

• Perform holistic investigations of brand’s abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
• Communication and engagement with internal and external stakeholders
• Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner teams

About the team
Brand Escalation and Engagement Management (BEEM) is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores. We handle escalations coming from brands and their internal Amazon stakeholders. We conduct holistic investigations, perform root cause analysis of escalation drivers, and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap. We engage with brands and their stakeholders to support us during our investigation and de-escalate when needed.
We are open to hiring candidates to work out of one of the following locations:

San Jose, CRI

• 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
• Professional auditing qualification, or similar risk or compliance credentials
• Experience with SQL and Excel

• Perform holistic investigations of brand’s abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
• Communication and engagement with internal and external stakeholders
• Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner team