Why Novant Health?

• Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth, as you take advantage of the opportunities to advance to other roles and responsibilities!
• 8 Magnet Designated Hospitals
• LeapFrog Grade “A” Ratings at Novant Health facilities
• Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality and 50 Best Places for Women and Managers of Diverse Backgrounds to Work.

About the Job
Location: NHRMC Home Care
Department: HC - Skilled Nursing
Full Time Equivalent: FTE: 1.000000
Work Type: 64 to 80 Hours Pay Period
Work Schedule: STD HRS - Standard-Exe or Office w flex
Exempt from Overtime: Exempt: Yes
Overview
Summary:
Responsible for establishing and maintaining positive relationships with customers and referral sources, such as Physicians, Practice Groups, Facilities (SNFs, Rehabilitation Centers, Retirement Homes, Assisted Living Facilities, and Adult Family Homes). Responds to customer requests and concerns. Provides education to community and all potential referral sources on home health service offering, eligibility criteria, and referral process.
Responsibilities:
1. Establish and maintain a good working relationship with physicians, community referrals sources hospital staff, discharge planners and business associates.
2. Provide excellent customer service at the point of referral and assures a smooth transition from hospital or SNF discharge to admission to home health.
3. Coordinate with referral sources to assure a smooth process for admission of patients either directly from the physician office, facility or from home.
4. Assist family or referral source in coordinating the order any identified equipment or supplies.
5. Assist in identifying any patients readmitted to hospital and coordinate with NHRMC Home Care facility based liaisons and discharge planners to assure smooth resumption of services upon discharge from the hospital.
6. Plan and attend marketing functions and community education events to enhance community awareness.
7. Educate physicians and their office staff and community of all services offered by NHRMC Home Care.
8. Assist in marketing plan development.
9. Maintain accurate records of patient and referral contacts.
Qualifications
Credentials:

Essential:

• Registered Nurse
• Drivers License Class C

Education:

Essential:

• Associate Degree

Other information:
1. Education: High School Diploma or Equivalent required. Bachelor’s degree in a health related field preferred.
2. Licensure: Valid Driver’s License
3. Experience. Two years sales and or marketing experience in a health related field preferred.
Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Performs other duties as assigned.
Individual will possess commensurate combination of education, experience and qualifications.
Other Information
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the location of the job, duties may vary. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind; my employment with the Company is at will.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of “First Do No Harm”.

JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth

Please refer the Job description for details