Rooms Division Manager

at  RACV

• Gold Coast | RACV Royal Pines Resort
• Permanent Full-time
• $135,000 Total Remuneration Package | Discounts on RACV products and resorts

Reporting to the Resort General Manager, you will be accountable for ensuring the department objectives and company goals are achieved, whilst delivering a 5 star guest experience. To succeed in this role, your key responsibilities include:

• Provide exceptional leadership, direction and management for the Rooms Division, Housekeeping & One Spa, overseeing a large team and the daily resort operations
• Lead a high performing customer focused team who are committed to creating moments that matter for our guests
• Drive staff engagement and training initiatives to increase productivity and retention, ensuring we maintain a great workplace culture
• Innovate, lead change and drive accountability across your departments as we continue to enhance our guest experience
• Analyse data, respond to guest feedback and implement continuous improvement strategies to deliver results
• Maximise revenue through rooms and spa, manage budgets, expenses, forecasting and reporting
• Contribute towards the delivery of sustainability practices, property projects, initiatives and strategic business planning
• Build & maintain effective relationships with internal & external stakeholders
• Identify, report and control hazards to manage a safe environment for staff and guests
• Participate in the weekend Executive Manager on Duty program

Full availability and flexibility are required in this role, to work a 7 day rotating roster including evenings, weekends & public holidays.