Roster Coordinator/ Receptionist

at  Homestyle Aged Care

About Homestyle Aged Care
Homestyle has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first through living our values of Compassion, Dignity, Quality, and Respect.
About the Role
As a Roster Coordinator/ Receptionist you will be the front face of the home meeting and greeting visitors and attending to enquiries over the phone and in person. This is a fast paced and dynamic role that will utilise your exceptional organisational and relationship skills. You will need to be flexible, adaptable to change and thrive on problem solving as rosters can change at a moments notice.

Key Duties

• Health screening of visitors and staff
• Answer phones and direct enquiries to the relevant person
• Manage reception emails and resident movements
• Develop and manage rosters ensuring shifts are filled to maximise quality of care and continuity of services for residents
• Central point of contact for staff with regards to rosters, pay queries and annual leave
• Processing time sheets and terminations
• Recruitment of new staff and orientation to the home
• Monthly reporting
• General administrative duties

Essential Requirements

• Demonstrated experience in aged care administration
• Rostering experience ideally in aged care
• Excellent communication skills, both written and verbal with high levels of customer service
• Ability to work with confidential information
• Advanced computer skills
• Strong time management and problem solving skills
• Demonstrate compassion and empathy towards residents, families and staff
• Reliable
• Current police check (or willing to obtain)
• Immunisation certificate

Culture and Benefits

• A supportive team environment
• Attractive hourly rate
• Ability to upskill and further your career
• Confidential access to our Employee Assistance Program

Homestyle Aged Care, The Way It Should Be

• Health screening of visitors and staff
• Answer phones and direct enquiries to the relevant person
• Manage reception emails and resident movements
• Develop and manage rosters ensuring shifts are filled to maximise quality of care and continuity of services for residents
• Central point of contact for staff with regards to rosters, pay queries and annual leave
• Processing time sheets and terminations
• Recruitment of new staff and orientation to the home
• Monthly reporting
• General administrative dutie