Rostering Coordinator - Coffs Harbour Based

at  Australian Unity

As an Allocations Coordinator, within our Home Health program, you will be responsible for the provision of effective scheduling of our Care Workers who provide in-home services with our customers.
You will enjoy “solving puzzles” and coming up with solutions but also be able to deliver exceptional customer service to both our clients and care workers. You will also be a team player and enjoy building collaborative and effective working relationships to achieve our goals.

KEY ACCOUNTABILITIES:

• Create an effective Care Worker roster to meet our customer service requirements.
• Plan, forecast and manage workforce planning requirements: this will include roster changes, leave and absence planning and new employee onboarding.
• Ensure all administrative duties are completed and timely data entry for rostering and payroll.
• Ensure delivery of professional customer phone support to both our customers and care workers.
• Maintain accurate and up to date client and employee records.

DOES THIS SOUND LIKE YOU?

• Experience rostering and scheduling staff in a high-volume work environment is ideal but not essential – We are open to an applicant seeking a career change if you come from a strong Admin/Receptionist support role.
• Professional verbal and written communication skills.
• Proven ability to build strong work partnerships and gain buy in.
• Able to prioritise and handle competing tasks.
• Strong time management with ability to take initiative to solve an issue.
• Values teamwork and tackles change with a positive outlook.
• Competent using MS Microsoft Suite – prior exposure to online rostering systems is a bonus.
• Fully COVID-19 vaccinated with 2 doses (Booster is optional)
• Please note this role is Branch based x5 days per week