RSB Asst. Retail Services Manager

at  Cornerstone Capital Bank SSB

WHO WE ARE LOOKING FOR:

We are seeking an experienced Assistant Retail Services Manager. The Assistant Retail Services Manager works with the Retail Services Manager to perform all lobby functions within the branch and provide leadership to Tellers and New Accounts Specialists. Uses sound judgment and decision-making skills to protect the Bank from risk and provide exemplary customer service.

• Assists in leading Tellers and New Accounts Specialists, including scheduling, in the absence of the Retail Services Manager.
• Assists in branch audits, including debit card audits and operational audits.
• Shares in responsibility for proper operation of the ATM, vault, and safe deposit area.
• Approves wires, cashier’s checks, mobile deposits, fee-waiver requests, and large deposit items.
• Responsible for ensuring high quality for all documentation related to deposit operations.
• Reviews and authorizes deposit items for acceptance or hold while mitigating risk for the Bank.
• Reviews and approves debit card exceptions.
• Assists customers with more complex financial questions and transactions.
• Works directly with the Retail Services Manager and local Market President to carry out strategies and policies of the Bank, relating to client experience and business development efforts.
• Represents the Bank in the local community at various civic events and volunteer efforts.