RTC PROCESS ADMINISTRATOR

at  Northamptonshire Police

Role type
Police Staff
Contract duration
Fixed Term Contract
Contract type
Full Time
Department
Justice
Location
Wellingborough, Darby House - NN8 6GS
Grade/scale
Staff - Scale 3
Salary
£23,121
Hours per week
37
Contract duration
Number of months
10
Closing date*

12/05/2024, 23:55

• The hiring manager reserves the right to close the advert prior to the closing date, depending on the level of applications

Job description

JOB DESCRIPTION

JOB TITLE: RTC Process Administrator
SCALE: Scale 3
SUPERVISION AND CONTROL: RTC Process Supervisor
PLACE OF WORK: Justice Department

NOTE:

The job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work. In the interests of effective working any major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and other consequential changes will be carried out in consultation with the post holder. The post holder will be also required to carry out such other duties as may be determined from time to time to be within the general scope of the post.

PURPOSE OF THE JOB:

Provide administrative support to Northamptonshire Police specifically in relation to Road Traffic Collisions; provide accident information to the public.
Prepare prosecution files including; laying of information, issue of summons and administration of Crown Prosecution Service Upgrades, ensuring that cases in the Criminal Justice System may be progressed effectively.
Update all interested parties as to the progress of the case; inform victims and offenders on the outcome of the case

MAIN RESPONSIBILITIES:

• Provide a high level of customer service via all communication channels, both internally and externally, ensuring all enquiries are dealt with in a timely and professional manner, including those of a sensitive nature.
• To maintain computerised records from all RTC files and HORT’s (RTC/RTC Damage Only), undertake the administration of enquiries, updating both internal and external computer systems as required.
• To keep victims and offenders informed by generating Victim Code of Practice letters at the necessary intervals and informing interested parties when a case has No Further Action.
• Prepare and dispatch abstracts, correspondence and photographs from collision reports and administer payments for such.
• Process diversion offers, working in partnership with course providers from external agencies, ensuring that all necessary checks are completed
• Administer summary file preparation, reviewing evidence, booking Court dates and issuing Summons/Postal Requisitions. Ensure advanced information packs are provided to the Defendant where necessary.
• Ensure that specified files are forwarded to the Magistrates’ Clerks Office and all non-specified files are dispatched to the Crown Prosecution Service
• Process incoming Crown Prosecution Service upgrade requests, completing low level enquiries or tasking full upgrades to the relevant Case Builder.
• Undertake the administration of Statutory Declarations, Appeals, Re-opens and Disqualifications as directed.
• Complete all cases, processing all outstanding correspondence and informing necessary parties of the Court result as required.