Rydges Auckland – Front Office Manager

at  Rydges

Front Office | Listed 19 March
Rydges Auckland – Front Office Manager
Location
New Zealand
Work type
Full time
Brand
Rydges
About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Auckland
Now’s your chance to be part of all the action. With urban contemporary rooms and cityscape views, comfort and convenience amidst Auckland’s buzzing CBD is paramount at Rydges Auckland. Elevate your career and be part of a team where genuine hospitality is what it’s all about.
About the role
We are now seeking a mature, energetic, well-presented person to take up the full-time position of Front Office Manager. This position will suit those who have a genuine passion in delivering superior guest service at all times in a warm friendly manner. In doing so you will become an integral member of our Front Office team that believes in and exercises this service culture.
This role suits somebody that is continuously willing to go beyond their checklist, learn more and strives for excellence within the team. Your rapport with guests and staff is outstanding and you have a proven record of developing and coaching staff.
Benefits & perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Skills & experience

• Middle Management experience in a 4-5 star hotel or similar environment
• The ability to multi-task
• You have a working knowledge of hotel property management systems such as Opera, and Micros
• Training, coaching, development and retention experience
• Organizational skills with strong verbal and written communication
• A current Manager’s Certificate, First Aid Certificate and a full driver’s license preferred.
• Maintain staff morale and team cohesion through productive and positive leadership, actively seek and implement ways to increase team morale, develop and retain team members.
• Accurately record, track and review training and development within the department.
• Direct, supervise and assist colleagues to ensure a high level of productivity and service standard within the department at all times.
• Ensure a full understanding of all job responsibilities within the Front Office Department in order to cover this position in their absence.
• Support and actively cultivate an environment of positive service within the department to ultimately achieve a level of service quality that consistently meets and exceeds the expectations of guests and team members.
• Work with Housekeeping and Maintenance to ensure room standards are maintained.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.
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