Rydges Kalgoorlie – Front Office Duty Manager

at  Rydges

Front Office | Listed 12 April
Rydges Kalgoorlie – Front Office Duty Manager
Location
WA
Work type
Full time
Brand
Rydges
About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Kalgoorlie
Join us at Rydges Kalgoorlie, in the heart of this dynamic and sophisticated regional centre. With a fascinating Gold Rush history, lovely old buildings and old gold miner ghost towns, guests feel a real sense of “Australia” on every visit. Can’t wait to dig in? We’d love to hear from you.
About the role
A new Full Time position has arisen for an experienced and energetic Front Office Duty Manager to join our dedicated hotel management team!

Key responsibilities:

• Optimise Hotel occupancy being aware of room’s availability and rates
• Assist and supervise the training and development of new staff
• Ensure that grooming standards are adhered to according to QT standards
• Ensure public areas are kept clean and tidy at all times
• Handle guest complaints professionally and politely
• Perform specified computer system maintenance as requested by Systems supervisor.
• Assist with check ins/check outs and porters duties when required
• Assist with Housekeeping duties as required
• Assist with Food & Beverage duties as required
• Assist with Conference & Events duties as required
• Assist with Night Auditor duties as required
• Attend to guest requests/requirements in a timely and efficient manner including but not limited to: reservations issues, in-room equipment/maintenance issues and housekeeping issues
• Undertake any other duties arising or as directed by the Department Head
• Maintain hotel security procedures in co-ordination with hotel security staff
• Ensure that shift is being run by the shift checklist
• Be aware of group and conference VIP arrivals/departures and that all preparations are made for them
• To have a high profile in the foyer, giving special recognition to regular/VIP guests
• Follow up with any outstanding emails & guest requests and communicate when completed
• Hotel walk around ensuring operating areas are performing and reporting on any issues
• Ensure compliance with all company policies and legal requirements

The position entails a roster of 5 weekly shifts totaling 38 hours. Shifts will be a combination of day and night shifts. Flexibility around our 7 day operation is essential.
Benefits & perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Skills & experience

The ideal candidate should possess the following attributes:

• Hospitality experience within a Night Auditor, Team Leader, Supervisor or Duty Manager role.
• Experience with a similar role within a hotel.
• A passion for the hospitality industry and a desire to grow your career within a recognised Hotel Brand.
• Previous experience and knowledge of Opera system.
• Demonstrated conflict resolution skills.
• A positive, team orientated approach with a passion for creating memorable hotel guest experiences.
• Demonstrated ability to multi-task and meet deadlines.
• Initiative, creativity and a resourcefulness attitude towards all facets of hotel operations.
• Notable organisational skills and good communication skills at all levels.
• Provide support and guidance to all relevant departments when required.
• RSA Certification & Approved Manager license desirable
• First Aid Certificate desirable
• Flexibility to assist across all departments where necessary

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.
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I agree to the terms and conditions

• Optimise Hotel occupancy being aware of room’s availability and rates
• Assist and supervise the training and development of new staff
• Ensure that grooming standards are adhered to according to QT standards
• Ensure public areas are kept clean and tidy at all times
• Handle guest complaints professionally and politely
• Perform specified computer system maintenance as requested by Systems supervisor.
• Assist with check ins/check outs and porters duties when required
• Assist with Housekeeping duties as required
• Assist with Food & Beverage duties as required
• Assist with Conference & Events duties as required
• Assist with Night Auditor duties as required
• Attend to guest requests/requirements in a timely and efficient manner including but not limited to: reservations issues, in-room equipment/maintenance issues and housekeeping issues
• Undertake any other duties arising or as directed by the Department Head
• Maintain hotel security procedures in co-ordination with hotel security staff
• Ensure that shift is being run by the shift checklist
• Be aware of group and conference VIP arrivals/departures and that all preparations are made for them
• To have a high profile in the foyer, giving special recognition to regular/VIP guests
• Follow up with any outstanding emails & guest requests and communicate when completed
• Hotel walk around ensuring operating areas are performing and reporting on any issues
• Ensure compliance with all company policies and legal requirement