Rydges Latimer Christchurch – Guest Service Agent

at  Rydges

Front Office | Listed 23 February
Rydges Latimer Christchurch – Guest Service Agent
Location
New Zealand
Work type
Part Time
Brand
Rydges
About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
About Rydges Latimer Christchurch
Find new career growth in the Garden City with Rydges Latimer Christchurch. A stunning blend of history and contemporary design, the 175-room hotel and signature restaurant, Bloody Mary’s, is surrounded by the inner city buzz of Christchurch. Now’s the time to join our down-to-earth team with sights set on going the extra mile.
About the role
We are looking for an enthusiastic Guest Service Agent to join our busy Front Office Team. Reporting to the Front Office Manager, you will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis. This is a hands-on role covering all areas of Front Office Operations.

Key duties :

• Take direction from Duty Manager as well as maintaining a proactive approach.
• Welcoming guests and maintain an up-to-date and accurate Hotel greeting board.
• Monitor the hotel’s car park and take the necessary steps to correct any security or cleanliness deficiency.
• Anticipate and attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor or Duty Manager.]

Benefits & perks

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

Skills & experience

• Ability to converse with and acknowledge guests in a professional manner as they move through public areas.
• Ability to provide luggage service to all guests, ensuring that all luggage and heavy lifting is done so in accordance with WHS safe lifting procedures.
• Happy to assist guests with parking service if required. Communicate effectively the process to the guest, ensure parking policies and procedures are strictly followed.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.
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I agree to the terms and conditions

• Take direction from Duty Manager as well as maintaining a proactive approach.
• Welcoming guests and maintain an up-to-date and accurate Hotel greeting board.
• Monitor the hotel’s car park and take the necessary steps to correct any security or cleanliness deficiency.
• Anticipate and attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor or Duty Manager.