SaaS Ops Executive

at  SAMSUNG SDS ASIA PACIFIC PTE LTD

REQUIREMENTS:

• Bachelor’s degree in business, marketing, computer science, or a related field
• Proven experience in product launch management, preferably within the SaaS industry
• Strong project management skills, with experience managing complex, cross-functional projects
• Exceptional communication and presentation skills, both written and verbal
• Solid understanding of SaaS technologies, business models, and customer needs
• Detail-oriented and organized, with excellent time management skills
• Experience with project management tools and software, such as Asana, Trello, Jira, or Microsoft Project
• A team player with strong interpersonal skills and the ability to collaborate effectively with diverse teams
• Ability to meet deadlines, self-management skills
• Positive attitude, pleasant and energetic personality, and service mindedness
• A team player with strong interpersonal skills and the ability to collaborate effectively with diverse teams
• Conversational Korean is a plus (not mandatory
• Experience managing Sprinklr, Salesforce, Zendesk, Genesys Cloud, or similar platforms will be advantageous
• Working location: Mapletree Business City, Pasir Panjang

• Overseeing and managing the successful launch of new software as a service (SaaS) products or features in collaboration with our partners and subsidiaries
• Strong project management, communication, skills, along with a deep understanding of SaaS technology, market trends, and customer needs
• Collaborates with cross-functional teams, such as product management, sales, marketing, and customer success, to ensure the seamless delivery of high-quality products to market
• Collaborate with IT, Procurement, and business stakeholders to identify and document all SaaS applications requirements and subscriptions throughout the various subsidiaries
• Create an ongoing transparent and continuously updated inventory of SaaS instances accessible to subsidiaries and cost center owners
• Manage SaaS application life cycles including the creation of a SaaS renewal calendar; build a documented, collaborative evaluation process; and develop action plans for upcoming renewal dates
• Develops ongoing partnerships with IT, sourcing, vendor management and individual department managers to increase organizational ROI
• Helps stakeholders find the most effective tools to increase business effectiveness
• Manage risks and issues that may impact the launch of new features and functions, and implement contingency plans as necessary to mitigate potential delays or setbacks
• Coordinate and lead launch-related meetings, workshops, and training sessions, ensuring all team members are well-prepared and aligned on goals and objectives
• Work closely with sales and customer success teams to ensure they are well-equipped to support new product launches
• Monitor and analyze post-launch performance, gather customer feedback, and use this information to drive continuous improvement and inform future launches
• Build strong relationships with internal and external stakeholders, acting as the primary point of contact for all launch-related and current activites