SaaS Sales Operations - Capital One Software (Remote)

at  Capital One

WHO WE ARE:

Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.
Through this journey, we’ve developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Capital One Software is the Line of Business that supports Capital One’s imperative to make our software available to others. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.
Capital One has been building cutting edge SaaS products, and now we are ready to release our own set of products externally.

WHO WE ARE SEARCHING FOR:

As a Sales Operations, you will apply your strategic and analytical skills to major company challenges. You will produce actionable reporting and analysis, manage sales territories and seller goals, and partner with cross-functional leadership to influence decision making results. You will team with world-class professionals to develop and test strategies that improve sales velocity and ultimately impact the bottom line. And you’ll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

BASIC QUALIFICATIONS:

• Bachelor’s Degree or military experience
• At least 3 years experience in sales operations
• At least 2 years of experience in project management

PREFERRED QUALIFICATIONS:

• Master’s Degree in Business or a Quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics or Engineering
• 5 years of experience in SaaS sales operations
• 3 years of experience managing Salesforce or similar CRM
• Experience in process engineering, product management and design thinking
• Successful track record of working and thriving in a dynamic, entrepreneurial environment

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on sales pipeline analytics.
• Develop and maintain detailed sales business plans and forecasts.
• Own/oversee sales pipeline and funnel data to identify opportunities to increase velocity, conversion rates, etc.
• Develop and maintain seller territories, sales goals and sales incentives.
• Analyze market and sales data and report on key findings to inform sales and marketing strategy.
• Maintain a high level of data hygiene/integrity to inform accurate reporting and decision making.
• Sales Process Management: Demonstrate deep understanding of best practices for a well managed SaaS sales process. Continuously focus on improving sales velocity by improving and aligning processes, systems, data/reporting, and other tools to enable sellers.
• CRM Business Owner: Demonstrate a deep understanding of Salesforce (SFDC). Drive customizations and other sales enablement tools to enable multiple sales revenue streams at scale. Ensure integration across partner teams.
• Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the business strategy. Oversee multiple projects and programs concurrently.
• Partnership: Work closely with colleagues across Capital One including: Sales, Marketing, Business Operations, IT, Finance and others to drive improvements in process, quality, service, and profitability. Partner with marketing to align lead gen activities with sales strategy.
• Strong business judgment, leadership and integrity: A tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment.