Sac and Fox Casino- Security Officer

at  The Black Hawk Casino

The Security Officer acts as an ambassador of the casino while protecting the assets and providing a safe environment for our employees and guests. Performs all functions in accordance with applicable gaming laws and regulations, as well as Sac & Fox Casino’s established policies, procedures.

EDUCATION AND EXPERIENCE:

1. High School diploma or GED required.
   2.The ability to read and write English proficiently and understand both written and verbal instructions.
   3.One to two years’ work experience in dealing in person, on the telephone, and directly with customers is preferable.

LANGUAGE SKILLS:

Ability to read, analyzes, and interprets the most complex of documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquires or complaints from employees, customers, regulatory agencies. Ability to effectively present information to employees, managers and top management.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and work with mathematical concepts. Ability to compute rate, ratio and percent, and to interpret data from graphs.

OTHER SKILLS AND ABILITIES:

Basic analytical and deductive reasoning ability. Must have remarkable interpersonal relations skills. Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or customers. Must be able to listen to and assist team members and/or guests in finding solutions to problems or concerns.

ESSENTIAL DUTIES INCLUDE THE FOLLOWING:

The following is a list of the main duties/responsibilities; other duties may be assigned as deemed necessary by your supervisor/manager.

• Responsible for the safety and well-being of guests and fellow employees.
• Gives directions and provides escort to customers in need.
• Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
• Verifies jackpots when needed.
• Regularly provides escorts of money and persons in money-handling positions.
• Provides first aid, including CPR when necessary and as trained.
• Patrols all sections of property to identify safety hazards and breaks in security.
• Interviews, investigates and documents all applicable incidents in accordance with company policy.
• Makes lost and found detailed descriptions of people and incidents.
• Completes daily paperwork and logs as requested by manager or supervisor.
• Practice courteous, respectful treatment and communications with all customers, team members and managers at all levels.
• Practice professional and competent attitude, personal hygiene, grooming and appearance at all times.
• Enforce and follow security policy and procedure as well as all Casino policy and procedure.
• Follow on-going promotions in preparation of answering questions from customers and understanding functions that security may have a role in, such as securing drawing hoppers, crowd control, etc.
• Performs all other job related duties as requested.

SUPERVISORY RESPONSIBILITIES:

1. This position has no supervisory responsibilities.

• Prior experience in law enforcement, military or civilian security services preferred.
• Must be able to perform assigned tasks under limited supervision
• CLEET certification l & ll training desired or willing to obtain.
• Security CLEET License minimum of Phases l & ll desired or willing and able to obtain within 90 days of hire
• Must be able to meet and obtain all training requirements and certifications such as, CPR/First Aid/ AED, Defensive Tactics Techniques and all other training the security department requires.