Sales Account Manager

at  Flourish Australia

WHO WE ARE

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

• Build and maintain relationships with new and existing Flourish Australia Community Businesses to increase customer base;
• Maintain accurate records of all costings, quotes, sales, proposals, and any other information as requested by Business Development Manager;
• Respond in a timely manner to all customer enquiries and requests by preparing and providing quotations for all new work;
• Provide accurate sales forecasts and regular reports on key account performance, revenue trends, and growth opportunities. Use data and insights to drive strategic decision-making.
• Foster strong relationships with key clients or accounts to drive sales and ensure long-term business success. Serve as the primary point of contact for key clients, driving sales, fostering long-term relationships, and ultimately contributing to the overall growth and success of Social Enterprise.
• Collaborate with site managers, production team and senior leaders to ensure a coordinated approach to serving key accounts.
• Manage all aspects of customer accounts, including handling inquiries, resolving issues, monitoring clients feedback, addressing any concerns or issues promptly and ensuring that the client’s needs are being met in a timely and satisfactory manner.
• Proactively identify opportunities to upsell additional services and solutions, including identifying growth opportunities, introducing new products or services, or expanding the scope of existing offerings.
• Conduct proactive site audits to assess performance, address concerns, and gather feedback to continuously improve service quality