Sales Administration & Customer Service

at  ERGOWORKS LIFESTYLE PTE LTD

REQUIREMENTS:

• O’ Level or Diploma equivalent or above.
• Minimum of 3 years’ experience in sales administration role.
• Positive attitude organised and meticulous.
• Demonstrate independence to complete tasks within given timeline.
• A good team player
• Good communication skill

THE ROLE:

Sales Administration & Customer Service Executive encompasses a variety of tasks aimed at ensuring efficient online & offline order fulfilment, delivery operation and post-delivery customer service. You will play a critical role in processing orders and ensuring timely delivery to customers. Your responsibilities will span both logistic and customer service for order processing, requiring a combination of organizational, logistical, and effective communication skills.

KEY RESPONSIBILITIES:

• Manage day-to-day order fulfilment, including but not limited to inventory management and logistic arrangements.
• Manage & coordinate delivery operation, facilitate order picking, pre-delivery QC, liaise with customers on delivery appointments.
• Manage daily delivery scheduling and assignments to company’s logistic fleet.
• Respond to customer queries and provide relevant post-delivery customer support.
• Process corporate sales order, posting of sales & inventory related adjustment entries.
• Coordinate warehouse and retail stock replenishment.
• Coordinate showroom display supply, keeping track furniture on loan.
• Work closely and supporting retail and sales team on all sales related matter.
• Identify areas of improvement and implement process changes and work practices in partnership with technology team.
• Work independently with minimal supervision and complete tasks assigned within timeline.
• Handle all related filing.