Sales Administrator

at  Hanley Energy

POSITION DESCRIPTION

We are looking for a qualified Sales Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about orders and deliveries and provide support for the Key Account Management team.
Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organisational skills and draw energy from being part of a team, we would like to meet you.

REQUIREMENTS:

• Relevant work experience as an Administrator or Sales Support Agent
• Exceptional written and verbal communication skills and presentation skill
• Hands on experience with software such as SAP, Salesforce, Smartsheet, MS Office (MS Excel essential)
• Excellent organisational and multitasking skills
• Strong team player with the ability to work independently
• Ability to work under strict deadlines and prioritise workload
• Highly motivated and intuitive individual who demonstrates initiative

• Processing orders via portal, email or phone
• Checking data accuracy in quotations and orders
• Maintain customer details in CRM
• Work closely with Accounts Department with regards to invoicing and associated processes
• Checking prices and contracts are up to date
• Contacting clients to obtain missing information or answer queries
• Liaise with key internal and external stakeholders, including clients, engineering, production, logistics, commissioning, technical sales, accounts, sub-contractors, etc.
• Maintain and update sales and customer records
• Develop weekly & monthly sales reports
• Communicate important feedback from customers internally
• Report on Sales Team targets and also report any deviations
• Stay up to date with new products and features
• Assist with the setup of new projects
• Flexibility and ability to undertake additional duties as requested by Manager.
• Test and validate whips to correct standard
• Follow whip testing and manufacturing procedures
• Produce and test whips to high standard to meet our customers’ requirements
• Other Ad hoc duties as required