Sales Administrator

at  iQ Offices

ABOUT IQ OFFICES

We offer flexible and inspiring workplace solutions at prime in-demand addresses across Canada. Luxurious private offices, coworking environments, meeting rooms, event spaces and virtual office solutions are added to top-quality services to provide our Members with a seamless experience every day.
Established in 2012, iQ began as a single-location shared office and has evolved into the largest Canadian-owned coworking provider in Canada. Today, with flexible lease terms, a high on-site staff-to-member ratio, central downtown locations, bright and inspiring interior designs and full office amenities, iQ empowers successful teams with exceptional workspace experiences.

JOB OVERVIEW

Reporting to the Director, Sales, the Sales Administrator is a key player within our Sales team. In this position, you will be responsible for supporting the Sales department through day-to-day tasks and assigned projects.
In this position, you will be expected to work from the office a minimum of 4 days a week and adjust as necessary based on business needs.
We are seeking a meticulous and adaptable sales administrator who is driven by the achievement of sales targets. The sales administrator should have experience in a sales environment and possess advanced administrative skills. In collaboration with the Sales team, an outstanding sales administrator understands sales performance metrics and provides excellent administrative support to ensure sales targets are met.
The ideal candidate possesses experience in sales and customer service, along with a deep understanding of best practices in both areas. They have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role.
The Sales Administrator is a customer-focused professional responsible for processing sales and ensuring client satisfaction. They identify potential clients, maintain order databases, and update prospect lists. Their role involves assisting the sales team and providing essential support for effective sales operations.

SKILLS & QUALIFICATIONS

• Certificate in customer service and/or sales; a University degree or College diploma is an asset.
• Bilingualism in French and English is an asset though not required.
• Demonstrated excellent customer service.
• 1-3 years of sales experience.
• 2-4 years of Data Entry experience.
• CRM proficiency; HubSpot is an asset.
• Demonstrated written and verbal communication skills.
• Confidence in troubleshooting and problem-solving.
• Intermediate proficiency in Microsoft Office 365.
• Excellent time management, negotiation, organizational, and people skills.
• Previous commercial real estate/leasing experience is considered an asset.
• Must be flexible to work shifted hours in some cases to account for time zone differences.
• Contacting customers by phone or email to answer queries and obtain missing information.

SALES DUTIES

• Manage the Chat Bot and all other incoming leads, including qualifying before assigning out to Regional Account Managers (RAMs) – these lead channels include:
• Phone calls.
• Emails
• Walk-ins
• Website
• Qualify incoming leads by asking, understanding, and documenting the prospects’ office space requirements in detail.
• Input and assign leads in our CRM – HubSpot – and maintain active oversight of our lead queue and task completion across all portfolios.
• Schedule and, in the Toronto region, conduct tours and sales cycle completion of assigned deals in the pipeline.
• Support with on-site tours for prospective clients across the Toronto portfolio for requirements as assigned by Director, Sales or RAMs.
• Perform business development lead generation tasks and outreach as required and with guidance from the Director, Sales.
• Ensure sales processes and training are up to date and create new training content when needed with guidance from the Director, Sales.
• Support with Aggregator reporting, administration, and management for all iQ Offices locations.
• Identify and provide feedback/suggestions to processes and outbound messaging as required.