Sales Administrator

at  Vector NZ

WHO WE ARE LOOKING FOR

To be successful in this role, you will be someone who ideally has experience within energy, or the metering industry and you will have previous proven customer service experience within an operations environment.
You will be self-driven, motivated, and organised with a problem solving, continuous improvement and growth mindset. Additionally, your communication, relationship building and influencing skills will be excellent with the ability to communicate effectively at all levels, with all stakeholders.

ABOUT US

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals.
It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.
Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.
We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.
Our values reflect how we do things together and for our customers.

They are:

• Collaborate – we are a tight knit group that works best when we work together.
• Innovate – we are stepping up to solve challenges in new ways.
• Deliver – what we say we do. It’s what we’ve always done and always will do.

This is a 10-month fixed term opportunity.
Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.
Exciting opportunity to join the dynamic and growing Partners business stream. In this role, you will have an end-to-end ownership mindset for delivery and a strong understanding of the importance of operations. As a Partners Sales Administrator, you will support the team to deliver exceptional customer service and help them meet sales targets. You will be responsible for liaising directly with builders & ASPs queries to ensure that Bluecurrent is recognised as the preferred supplier for their metering requirements.

Key responsibilities include:

• Maintain and expand relationships with relevant channel partners (boutique builders, large-scale building groups, small tier 2’s)
• Managing queries from customers regarding scheduled dates and appointments and ensuring access or coordination is carried out for successful field visits to take place
• Promptly managing escalations or high priority work orders
• Work with internal service delivery partners to drive the desired outcomes for the customer
• Use the knowledge of the channel requirements to define and influence improvements to internal processes that add value to the customer
• Ensure all appropriate Industry and Bluecurrent standards are met
• Case management of internal and external written enquiries
• Develop opportunities for additional revenue and margin throughout your customer base including lead generation
• Identify any potential cross-sell opportunities and pass to relevant business line
• Operate the channel to ensure we meet all compliance obligations