Sales Advisor - Westbourne Grove

at  Orlebar Brown

REQUIRED QUALIFICATIONS

• Ability to build rapport with our customers.
• Demonstrated passion for the brand, and an affinity for our promise and our purpose.
• Willing to adapt and take on new challenges
• Always presents a professional image and be an ambassador for the OB brand
• Successfully able to handle multiple demands and competing priorities
• Excellent communication skills – both verbal and written
• A real attention to maintaining high standards in store environment and a keen eye for
  detail

OUR PURPOSE & VALUES

Purpose To encourage, excite and enable everyone to HOLIDAY BETTER. It’s why we get up in the morning. It’s why we exist.
Promise O .B FEELS SUMMER. Our approach to HOLIDAY BETTER is an attitude. It is a PROMISE and that is to always FEEL SUMMER.
Values -VIBRANT, TAILORED, BRAVE.

WHAT THE ROLE LOOKS LIKE

• The ultimate aim of the role is to develop a long lasting relationship with O .B clients who you will help to Holiday Better.
• You will be Vibrant, Tailored and Brave in you approach to teamwork, service and sales.
• You will be confident and competent in welcoming and engaging our customers and be

able to form lasting relationships.

• You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
• Give a friendly welcome and use your outgoing personality to impact their experience.
• Keep in touch with customer beyond the shopfloor using the clientelling tools and

platforms.

• To work as part of a team – collaborating together to ensure retail operational excellence and great client care.
• Develop, over a period of time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPI’s, and ultimately Customer Relationships.
• To identify customer needs and be eloquent when answering all product-related questions.
• Be an excellent story-teller – breathing life into our collections and filling the store with a Feel Summer attitude.
• Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
• To go the extra mile for every customer, particularly with regards to availability and sourcing

– following this process through right until the end.

• Show passion for the O .B ranges and be confident in suggesting styles and building

wardrobes.

• To take every opportunity to capture customer details in order to expand the Orlebar

Brown customer base and encourage repeat visits and customer loyalty. Achieving this by nurturing both our existing customer relationship and forming new ones.

• Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
• Attending regular training sessions on seasonal product launches to ensure knowledge is up to date.
• Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.
• After successfully being in role for a period of time, you may also be offered to help with additional key holder responsibilities.
• Any other reasonable task/role, as given to you, by a person more senior than your role.