WHAT SKILLS WILL YOU DEMONSTRATE

• German & English language fluency, both verbal and written communication skills

• Proven sales experience, preferably in a call center/retail/virtual environment

• Strong problem-solving skills and the ability to think analytically while working under pressure and within a fast-paced environment
• Engaging communicator, who can effectively connect with customers to promote appropriate product solutions and influence purchasing from Wayfair
• Self-driven and motivated, with a positive competitive nature to meet and exceed sales targets consistently.
• Comfort with technology, both in navigating multiple systems simultaneously and learning new software required for the role.

ASSISTANCE FOR INDIVIDUALS WITH DISABILITIES

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

ABOUT WAYFAIR INC.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.

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WHAT YOU’LL DO:

As a Bilingual B2C Inbound Phone Sales Agent (German & English), you will be responsible for handling incoming sales calls from individual consumers and converting inquiries into sales opportunities. Your primary focus will be on engaging with potential customers, understanding their needs, and effectively promoting products or services to meet those needs. This role requires exceptional communication skills, a customer-centric approach, and the ability to thrive in a fast-paced sales environment.
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Take Inbound Sales Calls: Answer Incoming sales calls per day from our customers, who are based in Germany, UK, Ireland and North America, promptly and professionally and listen actively to customer inquiries, understand their needs, and recommend appropriate products or services.

• Identify Opportunities: Provide accurate product information, pricing details, and promotional offers to potential customers. Guide customers through the purchasing process, including order placement, payment processing, and upselling or cross-selling additional products.
• Overcome objections - Address customer objections and concerns, on pricing, delivery expectations etc in a proactive and empathetic manner to overcome barriers to purchase and use selling techniques to effectively communicate the benefits of our products and services.
• Take Initiative - We want to provide a best-in-class customer experience. You’ll collaborate with product suppliers to gather detailed information, sometimes beyond what’s available on our website, to help enhance the customer experience with in-depth product knowledge to meet their needs.
• Be Target Driven - Collaborate with sales team members and management to achieve individual and team sales targets. Actively take on board feedback provided in regular coaching sessions to ensure you follow our structured sales process and call flow.
• Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. For unexpected events or issues, we require our agents to be proactive in their communication and planning whenever possible.
• Stay Engaged: Maintain focus and professionalism throughout your shift, actively participating in team activities and embracing our collaborative culture.
• Adapt to Technology: Navigate our systems with ease, staying up-to-date with technology changes and using your tech proficiency to resolve customer questions quickly and effectively.
• Flexibility: You should be prepared for possible schedule changes and the potential for mandatory overtime during peak seasons of business when our customers need us the most.