Sales and Account Manager

at  Certas Energy UK Ltd

SNAP Account is a unique and innovative company who, over the past 13 years, have become the UK and EU market leaders for smart payments within the haulage industry. Having established such a strong position within the UK, our focus is now on continuing to expand our offering across Europe.
We have a fantastic opportunity for a Sales and Account Manager to join our growing team based in Norfolk. We’re looking for a conscientious and enthusiastic individual, with a strong sales background or desire to sell, to drive new business growth, through new sales and sales to existing customers.

Job responsibilities will include:

• Provide best in class customer service for inbound customer enquiries
• Undertake outbound new sales and develop strong relationships through customer account management calls
• Carry out research of potential leads prior to making contact in order to increase the likelihood of success
• Take ownership of the sales cycle, following up on warm leads and producing succinct summaries of pipeline progress
• Work closely alongside other teams within SNAP to include Finance, Credit Control, Marketing and Product in order to deliver customer-centric solutions in line with business objectives
• Liaise and coordinate closely with the internal credit control team to ensure accounts are set up quickly, efficiently and correctly; in line with credit and the customer’s requirements
• Plan and prioritise sales activities to deliver margin growth by achieving agreed personal and team targets and KPI’s.

Other skills and experience:

• Fluency or advanced proficiency in Romanian, Bulgarian, Spanish, French, Hungarian, Italian
• Excellent customer service skills and positive attitude
• The ability to build relationships internally and externally
• A desire to exceed targets and be a great team player
• Knowledge and experience of Microsoft applications (Outlook, Word, & Excel)
• Ability to identify new opportunities to sell additional services
• Flexible and adaptable team player with the ability to work well in a fast-paced environment

• Provide best in class customer service for inbound customer enquiries
• Undertake outbound new sales and develop strong relationships through customer account management calls
• Carry out research of potential leads prior to making contact in order to increase the likelihood of success
• Take ownership of the sales cycle, following up on warm leads and producing succinct summaries of pipeline progress
• Work closely alongside other teams within SNAP to include Finance, Credit Control, Marketing and Product in order to deliver customer-centric solutions in line with business objectives
• Liaise and coordinate closely with the internal credit control team to ensure accounts are set up quickly, efficiently and correctly; in line with credit and the customer’s requirements
• Plan and prioritise sales activities to deliver margin growth by achieving agreed personal and team targets and KPI’s