Sales and Customer Care Agent

at  City Wonders Ltd

YOUR NEW ADVENTURE BEGINS WITH:

This is an exciting opportunity for an individual who is passionate about Customer Services. You will be working with a high volume of calls, emails, and chats in a fast paced, dynamic, friendly, and supportive environment. City Wonders is one of the premier operators of day tours and excursions throughout Italy, France, Barcelona, and the UK. We provide a dynamic work environment in a fast moving, high growth entrepreneurial company. With rapidly expanding offices in Rome, Dublin and Paris, and employees from nearly a dozen different countries, we’re truly a multicultural workplace. If you believe in the mantra “work hard and play hard”, City Wonders is looking for you. We want people who love what they do. That’s why we hire trailblazers, pioneers, and problem solvers. We pride ourselves on delivering ‘best in class’s customer service to ensure we provide memorable experiences that will last a lifetime. If you’re ready to make a significant impact, then we are ready to talk to you!

HAVE YOU GOT THE CITY WONDERS SKILLS AND FIT?

• A minimum of 1 years’ experience working in a Call Centre as a Sales or Customer Care Agent.
• Fluent English and fluency in one of the following languages: French, German, Spanish or Italian.
• A third language (French, German, Spanish or Italian) is a plus.
• Experience using live chat would be beneficial but not essential.
• Team player with an outgoing personality, and an excellent attention to detail.
• A professional phone manner with an ability to empathise with the customer while still ensuring you adhere to City Wonders policies.
• A track record in problem-solving and ‘thinking outside the box’ with an ability to find adequate solutions in response to a variety of scenarios.
• An excellent knowledge of all basic Office applications (Word, Excel, and PowerPoint).
• Experience in interacting with customers in a customer-focused service delivery environment via email, live-chat and phone.
• Experience working in an international environment, through your non-native language(s).
  If you feel you have the skills, experience, and innovation for City Wonders then please apply now.

• Provide excellent support to our customers through phone calls, e-mails, and Live Chat.
• Promoting our products and achieving team sales targets.
• Solve day-to-day issues that arise across our locations while considering both the customer and company requirements.
• Maintain and update the reservations system with customer bookings from direct customers and distributor partners.