Sales and Customer Support Specialist

at  CropX

Responsibilities and expectations:

• Provide exceptional customer service via phone, email, and chat, building rapport and addressing queries

professionally.

• Maintain consistent communication with customers throughout their lifecycle, ensuring satisfaction.
• Identify and drive upsell, cross-sell, and renewal opportunities with existing customers.
• Actively promote CropX products and services to acquire new customers and expand the customer base.
• Meet and exceed sales targets, contributing to overall revenue growth.
• Process orders, returns, invoices, and account balances efficiently.
• Develop comprehensive product knowledge and effectively coach customers on leveraging the CropX platform.
• Advocate for customer needs and contribute insights to drive product and service improvements.
• Providing hands-on support and training in the field and at customer sites.

REQUIREMENTS

• Agricultural background - must
• Minimum 3 years’ experience in a customer service and/or sales setting.
• Proven track record of achieving sales targets and growing customer accounts.
• Proficiency in Microsoft Office programs (specifically Outlook, Excel, and Word). Experience with CRMs is a plus.
• Excellent written and verbal communication skills.
• Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct,

and have strong empathy for customers.

• Excel in a fast-paced and changing environment.
• Able to prioritize and multi-task to meet various deadlines and customer expectations.
• Self-starter with demonstrated initiative and commitment to high-quality work.
• Confident in presenting complex solutions in a way that inspires your audience.
• Technical capability/background, strong preference for BSc in a technical field.
• Willing to travel to shows and customer sites (average of 2-4 times a month)
• Must have stable and fast internet connection

• Provide exceptional customer service via phone, email, and chat, building rapport and addressing querie