Sales and Reservations Consultant - Hervey Bay

at  SeaLink Kgari Fraser Island

THE OPPORTUNITY

• Do you love K’gari (Fraser Island) and want to share its beauty with others?
• Are you passionate about customer service and sales?
• Do you want to work for a leading tourism company that offers great benefits and opportunities?
  If you answered yes to these questions, then we have the perfect job for you!
  SeaLink Marine and Tourism Group is looking for a Sales and Reservations Consultant to join our team and help us promote our amazing K’gari (Fraser Island) brands: Kingfisher Bay Resort, K’gari Beach Resort, K’gari Explorer Tours and Fraser Island Barges. As a Sales and Reservations Consultant, you will be the first point of contact for our customers, both direct and through agents. You will handle all enquiries and bookings, upsell our products and services, and provide exceptional customer service. You will also be responsible for data entry, banking reconciliation, and other administrative tasks.

SKILLS, QUALIFICATIONS & EXPERIENCE

To be successful in this role, you will need:

• Proven customer service and sales skills
• Experience in a similar role within the tourism industry (preferred)
• Conflict resolution skills
• Initiative and self-motivation
• Excellent written and verbal communication skills
• Ability to multitask and manage your time effectively
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Ability to meet and exceed KPI targets

Working up to 76 hours per fortnight, you must be available to work flexible hours, including weekends. You will report to the Reservations Supervisor and Reservations Manager, based at the Hervey Bay Sales & Reservations Office.

ABOUT US

The Sealink Marine and Tourism Group, comprising of Kingfisher Bay Resort, K’gari Beach Resort, K’gari Explorer Tours and Fraser Island Barges, is a multi-faceted tourism business located on World Heritage-listed K’gari (Fraser Island).
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion

• Proven customer service and sales skills
• Experience in a similar role within the tourism industry (preferred)
• Conflict resolution skills
• Initiative and self-motivation
• Excellent written and verbal communication skills
• Ability to multitask and manage your time effectively
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Ability to meet and exceed KPI target