Sales Assistant/Customer Service

at  ProSource Wholesale

NOW HIRING: ASSISTANT ACCOUNT MANAGER

ProSource’s mission is to help our trade pro members and their customers complete successful projects. Sales Assistant, you will play a vital role in helping other businesses tap into the growth solutions that ProSource can provide.
We are not retail and do not operate like retail. The beauty of wholesale is that RELATIONSHIPS are our business. Your determination, charisma, and energy will make all the difference in your success. We take our job seriously, but we have fun! We don’t operate under retail hours, so you can expect a great work-life balance alongside a team that will have your back will and provide you with the tools you need to succeed.
Like what you hear so far? Here’s the nitty-gritty… This position location is at ProSource of Knoxville. You will be paid a competitive hourly wage of $16-18 with the potential for growth opportunities within the showroom.

WHO WE ARE:

ProSource Wholesale is one of the largest flooring companies in the country with 145+ showrooms across the United States and Canada with new showrooms opening each year. Our showrooms are staffed by teams of professionals who are experts in residential and commercial products, and our products don’t end at just flooring; we provide everything from cabinets to bathtubs and are recognized as an industry leader!
So, if you’re up for the dare to expand your career and help grow other businesses in your community, reach out to join our ProSource family today

• Assist our team of Account Managers by facilitating the sales process, including taking customer payments, providing the status of orders, and answering customers’ questions.
• Perform general customer outreach duties as assigned by the Showroom Manager.
• Be comfortable answering the phones and asking the customer questions so that you can help direct them to the right person or provide them with answers.
• Understand and explain the benefits of ProSource to trade professionals and homeowners.
• Maintain showroom pricing and displays.
• Call members and notify them when their merchandise is ready for pickup or inform them of expected delivery dates and/or backorders.
• Manage and assist in returns and return order authorizations, claims, and warranty issues.
• Enter estimates, place orders and collect & post payments.
• Work with the sales team to deliver a consistent and exceptional customer experience.
• Assist in keeping the sales area and showroom in grand-opening-ready condition.
• Utilize the CRM system and internal software for sales entry, bookkeeping, and customer relationship management.
• Assist in customer pickups, delivery, and inventory management.
• Other duties as assigned to support the needs of the business.