Sales Assistant - M&S

at  WHSmith

WHO WE’RE LOOKING FOR:

• Experience gained within a food retail/hospitality environment is preferred
• Previous customer service experience is essential
• Confident approach towards maximising sales opportunities
• Flexibility towards working hours (shifts to cover Monday to Sunday, covering hours from 6am up to 9pm)
• Strong communication skills and ability to participate as a key team member.
• A ‘can do’ attitude who values being part of a successful team

ABOUT US

You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But you may be surprised to learn we’ve been around since 1792 and have over 14,000 employees across the globe. We’re continually growing by putting our customers at the heart of all we do and we grow our people too. At WHSmith there are No Limits to where your career can go!

• To always deliver a friendly service, smiling, greeting and making eye contact with every customer you come into contact with
• Working on tills accurately and efficiently, to provide a positive customer experience
• Carry out stock replenishment, ensuring all areas of the store remain tidy
• Working as an active member of the team, supporting colleagues in all tasks
• Meeting high standards of display and visual merchandising to ensure the store is well presented. Accurately following planograms
• Demonstrate good product knowledge to customers on key promotions and offers
• Approaching customers that may require assistance if you are on the shop floor
• Targeted on having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value
• Some roles will involve pushing loaded trolleys of stock for long distances.