Sales Associate

at  Fatface

SKILLS AND EXPERIENCE

• Experience in a customer service environment is desirable
• Excellent interpersonal, organisation and communication skills
• Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory
• Team player - embracing every opportunity to be part of what’s going on
• Great time management
• Demonstrates passionate commitment to the brand

ROLE OVERVIEW:

You put the customer at the heart of everything that you do, as the face of our business,
greeting and serving our customers in a friendly, enthusiastic and professional manner. You
are genuinely attentive and interested in our customers’ needs and will have the opportunity
to learn all about our lovely products to ensure you can be as helpful as possible.

ROLE RESPONSIBILITIES

• Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales
• Resolving all customer issues effectively at store level in a timely and positive manner
• Efficient and attentive service at the tills – processing POS (point of sale transactions) and thanking customers
• building loyalty and ‘Customers for Life’ through email capture at the POS
• Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
• Keeping up to date with company product, activity and promotions
• To abide by all FatFace policy and procedures