Sales Business Analyst (m/d/f)

at  Caresyntax

As a Sales Business Analyst, you will play a pivotal role in facilitating seamless communication and collaboration between pre-sales, sales, product management, and operations. This cross-departmental function involves customer-centric interactions, managing partner relationships, and supporting the entire sales cycle from pre-sales to customer success. This part-time position (with the potential for growth into a full-time role) requires a tech-savvy individual who excels in partner success and is passionate about making a meaningful impact in the healthcare industry.

Tasks

• Collaboration with Pre-Sales team:
• Work closely with planning companies to develop tender specifications.
• Coordinate and support responses to tender invitations and specifications.
• Building appropriate internal process cross department for Tender answers
• Customer/Partner Relationship Management:
• Act as the primary point of contact for inquiries or concerns, demonstrating a proactive and solution-oriented approach for Customer success team and Sales/partners
• Support Head of Sales in building appropriate dashboards/processes to streamline sales and customer activities and build strong funnel
• Support Sales team in identification of opportunities for upselling additional features or cross-selling omplementary products, focusing on getting our customer a better hand-on CX products
• Identify with different tools non-addressed market and work with Director of Sales to plan the strategy
• Collaboration with Technical teams:
• Collaborate closely with sales and customer success teams to ensure successful tender acquisition, implementation and product utilization.
• Feedback Collection:
• Proactively gather customer/partner and internal team feedback and insights, serving as the voice of the customer within the organization.
• Collaborate with the product development team to relay valuable input for future enhancements.

Requirements

• Education and Experience:
• Minimum Bachelor’s degree in Business, Healthcare Management, or a related field.
• Experience in at least one of the following roles: partner management, customer success, pre-sales, or sales.
• Experience in tender business in the healthcare sector.
• Language and Communication:
• Fluent in both German and English
• Strong client relationship skills with exceptional verbal and written communication abilities.
• Skills and Abilities:
• Adaptability to thrive in a dynamic and fast-paced environment.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to collaborate effectively with cross-functional teams.
• Proven operational excellence in developing and implementing strategies
• Deep knowledge of customer success and sales metrics.
• CRM and Microsoft Dynamics knowledge
• Excel proficiency
• Analytical skills

Benefits

• We offer you a permanent working contract with a competitive remuneration package!
• Time for relaxation! – 28 paid vacation days
• Warm-hearted, flexible, and solution-oriented culture with open feedback culture with performance review to accelerate your career goals!
• International environment with more than 30 different nationalities!
• Work-Life-Balance: Flexible working hours!
• Wellness (at)CX: Wellness Bonus! A Wellness Stipend of 400 € net annual benefit to contribute to your personal health and wellness.
• Women (at)CX: Professional and intellectual knowledge exchange with highly talented and ambitious colleagues from all over the world
• You will get access to a learning management tool to attend trainings and improve your skills!
• Access to the EAP (Employee Assistance Program) – Solution and support advice in regard to: mental and physical health, employment guidance, personal, family, financial and legal issues and questions.
• We offer you a vibrant workspace! Regular team events included Christmas and summer parties!
• Free coffee and drinks with weekly fresh veggies and fruit!
• Free Corporate Massages!

• Collaboration with Pre-Sales team:
• Work closely with planning companies to develop tender specifications.
• Coordinate and support responses to tender invitations and specifications.
• Building appropriate internal process cross department for Tender answers
• Customer/Partner Relationship Management:
• Act as the primary point of contact for inquiries or concerns, demonstrating a proactive and solution-oriented approach for Customer success team and Sales/partners
• Support Head of Sales in building appropriate dashboards/processes to streamline sales and customer activities and build strong funnel
• Support Sales team in identification of opportunities for upselling additional features or cross-selling omplementary products, focusing on getting our customer a better hand-on CX products
• Identify with different tools non-addressed market and work with Director of Sales to plan the strategy
• Collaboration with Technical teams:
• Collaborate closely with sales and customer success teams to ensure successful tender acquisition, implementation and product utilization.
• Feedback Collection:
• Proactively gather customer/partner and internal team feedback and insights, serving as the voice of the customer within the organization.
• Collaborate with the product development team to relay valuable input for future enhancements