CIENA IS COMMITTED TO OUR PEOPLE-FIRST PHILOSOPHY. OUR TEAMS ENJOY A CULTURE FOCUSED ON PRIORITIZING A PERSONALIZED AND FLEXIBLE WORK ENVIRONMENT THAT EMPOWERS AN INDIVIDUAL’S PASSIONS, GROWTH, WELLBEING AND BELONGING. WE’RE A TECHNOLOGY COMPANY THAT LEADS WITH OUR HUMANITY—DRIVING OUR BUSINESS PRIORITIES ALONGSIDE MEANINGFUL SOCIAL, COMMUNITY, AND SOCIETAL IMPACT.

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Under direction of the Sr Manager (FP&A, Global Sales Compensation), the Sales Compensation Analyst will:

• Be responsible for all aspects of the day-to-day operations of the commission cycle.
• Using the Varicent Sales Performance Management tool, ensure accuracy and completeness of commissions crediting and payout results in accordance with the Sales Compensation Plan.
• Be a trusted advisor to our sales team and respond to compensation related inquiries in an effective and timely manner.
• Research compensation issues and disputes and provides analysis to facilitate resolution.
• Prepare key monthly commission reconciliation reports including reporting of monthly commission and sales attainment metrics.
• Partner with Sales Operations, HR, Finance, and Payroll to accurately process payment for new hires, terminations, LOAs, and transfers.
• Support implementing process improvements, documenting procedures to achieve efficiencies and scalability.
• Validate data from multiple systems to ensure accurate compensation data sources, calculations, account assignments.

Required Skills

• Strong problem-solving and analytical skills with minimum direction.
• Demonstrated attention to detail with a high degree of accuracy.
• Proven level of discretion and clear judgment on sensitive topics.
• Ability to work well both with senior management as well as individual salespersons.
• Ability to multi-task across a broad range of responsibilities and work in a dynamic environment.
• Capacity to coordinate multiple projects and meet deadlines under pressure.
• Must be self-motivated, have excellent written and verbal communication skills.
• Possess initiative and strong organizational skills.

Desired Characteristics

• Prior experience with Sales Compensation or Sales Operations.
• Familiarity with Sales Compensation Programs.
• Previous experience with ICM/Varicent, Salesforce, Anaplan, SQL or Cognos database an asset.
• Proficiency in Excel, including pivot tables, vlookups, logic-based formulas and other advanced capabilities.

Education/Experience

• Bachelor’s degree is preferred.
• 2-4 years related experience with sales compensation administration or related sales operations/commercial engagement role

LI-SG

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Please refer the Job description for details