Sales Compensation Lead Analyst - Hybrid

at  The Cigna Group

The Cigna Group is seeking a Sales Compensation Lead Analyst to join our team! You will be able to leverage your subject matter expertise to continue to propel our high performing team forward! As a team we provide optimal customer service to our field sales force and maintain high SLAs. Your understanding of various incentive compensation programs, policies and procedures will serve you well as you learn our workflow processes and help provide guidance to our field team. In this role you will support daily activities in sales incentive comp with payment processing but also will dive deeper to help research, troubleshoot, and resolve complex inquires that may arise. Your sound judgement and reasoning skills will serve you well as you learn more about our processes, products and services.

QUALIFICATIONS:

• Requires a Bachelor’s Degree; MBA preferred.
• 4+ years experience in a sales incentive compensation function, preferably within a large, complex and/or matrix organization supporting the design and implementation of sales incentive compensation programs
• Excellent interpersonal skills; capable of working and communicating with all levels of management.
• Exceptional analytical, quantitative, and problem solving skills.
• Extreme attention to detail and accuracy.
• Project management expertise with demonstrated experience in managing multiple priorities/projects.
• Excellent systems aptitude, including proficiency in Excel and Access.
• Strong communication and presentation skills, both verbal and written.
• An independent self starter who is highly motivated, yet able to be a strong collaborator.
• Potential for minimal travel.
• Experience in insurance preferred.
• Experience with Synygy preferred
  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

• Demonstrates a subject matter expert knowledge of Sales Incentive Compensation Plans (all segments), ability to effectively communicate mastery of the varied compensation plans
• Assist internal partners with incentive compensation reporting requests, reconciliations, audits
• Process compensation for the sales force accurately and within specific deadlines
• Maintain personnel, guarantees/draw requests timely and accurately
• Provide excellent customer service to the Sales distribution channel.
• Responsible for responding to complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and service.
• Independently troubleshoot issues and resolve to satisfaction within tight timeframes. Facilitates and negotiates resolutions to final outcome
• Analyze and resolve issues across multiple system applications
• Maintain Quality Control Audit standards
• Team Player: support/mentor/assist other less experienced Sales Comp Analysts
• Effectively administer CHC sales incentive compensation plans, including but not limited to plan documentation preparation, dissemination and communication.
• Lead sales data analysis to ensure the effectiveness of sales incentive plans and programs. Present data to management and provide recommendations to improve sales effectiveness.
• Serves as a subject matter expert for incentive compensation field and field manager training.
• Coordinate incentive compensation plan exceptions to the governing board for incentive compensation committee process and approval and provide detail analysis as required.
• Manage or participate in several key initiatives/projects including the development of new programs, policies, and best practices.
• Participate or lead in automated systems development to manage and report on programs.