Sales Consultant

at  AWIN Mercedes Benz Downtown

How would you like to work with one of Canada’s most prestigious and well respected automotive groups? Join Auto World Imports Network!
Headquartered in Thornhill Ontario, we are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.
Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Our Mercedes-Benz Downtown is looking for a Sales and Leasing Consultant to join our amazing team!

REQUIREMENTS

• High school diploma or equivalent
• 3+ years of sales experience
• Automotive Luxury Brand or High Ticket Sales experience
• Valid Ontario G Driver’s Licence
• Clear Driver’s Abstract
• Valid OMVIC registration
• Strong business acumen
• Professional appearance
• Ability to use evidence based facts with tactical empathy to influence sales decisions
• Ability to sell the minimum quota according to dealership objectives
• Ability to read and comprehend instructions and information
• Excellent communication skills: verbal and written
• Excellent customer service skills

Personal Attributes

• Passion, motivation, focus and leadership skills
• Results focused approach
• Team player
• Strong communication skills both written and verbal
• Ability to influence, negotiate and mediate effectively
• Strong attention to detail
• Ability to maintain confidentiality and professionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skill
• Honest, courteous and able to demonstrate strong work ethic
• Driven and ability to work with minimum supervision

Core Accountabilities

• Establish and nurture customer relationships for the purpose of selling New or Pre-Owned vehicles.
• Handle incoming sales traffic (on the telephone, internet, and in person).
• Meeting and greeting customers who enter the dealership in a welcoming and helpful way.
• Qualify all prospects.
• Arrange trade-in appraisals through the Pre-Owned Sales Manager.
• Liaise between prospect and sales management during negotiations.
• Turn over all sales customers to the finance office.
• Arrange New and Pre-Owned deliveries through sales management and the finance office.
• Actively prospect new customers on a continuous basis.
• Follow up with past deliveries ensuring the customers’ expectations have been satisfied.
• Research and study product changes.
• Attend and participate in weekly sales meetings.
• Review the previous month’s performance vs. objective, paying attention to individual floor traffic management statistics.
• Familiarize yourself with all manufacturers’ sales, lease and finance programs.
• Make annual, lease maturity contact calls with existing client base.
• Keep apprised of competitive products.
• Review historical performance vs. objectives together with management with the aim of setting annual sales objectives for the New Year.
• Participate in off-site marketing and advertising initiatives as required by sales management.
• Assist in the arrangement of showroom display as required.
• Participate in off-site product and skills training programs.
• Close sales by overcoming objections; asking for sales; negotiating prices; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collect payments.
• Keep apprised of all applicable federal, provincial and local laws which govern retail auto sales
• During delivery process, escort customers to the customer lounge, Parts Counter, and introduce them to the Service Department, including Management

Sales Consultants are responsible for the sale and lease/finance of New or Pre-Owned vehicles to existing or new customers. You will build key customer relationships, identify sales opportunities, and close sales while maintaining an extensive knowledge of current market conditions and programs. The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts.

Core Accountabilities

• Establish and nurture customer relationships for the purpose of selling New or Pre-Owned vehicles.
• Handle incoming sales traffic (on the telephone, internet, and in person).
• Meeting and greeting customers who enter the dealership in a welcoming and helpful way.
• Qualify all prospects.
• Arrange trade-in appraisals through the Pre-Owned Sales Manager.
• Liaise between prospect and sales management during negotiations.
• Turn over all sales customers to the finance office.
• Arrange New and Pre-Owned deliveries through sales management and the finance office.
• Actively prospect new customers on a continuous basis.
• Follow up with past deliveries ensuring the customers’ expectations have been satisfied.
• Research and study product changes.
• Attend and participate in weekly sales meetings.
• Review the previous month’s performance vs. objective, paying attention to individual floor traffic management statistics.
• Familiarize yourself with all manufacturers’ sales, lease and finance programs.
• Make annual, lease maturity contact calls with existing client base.
• Keep apprised of competitive products.
• Review historical performance vs. objectives together with management with the aim of setting annual sales objectives for the New Year.
• Participate in off-site marketing and advertising initiatives as required by sales management.
• Assist in the arrangement of showroom display as required.
• Participate in off-site product and skills training programs.
• Close sales by overcoming objections; asking for sales; negotiating prices; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collect payments.
• Keep apprised of all applicable federal, provincial and local laws which govern retail auto sales
• During delivery process, escort customers to the customer lounge, Parts Counter, and introduce them to the Service Department, including Management.