Sales Consultant ( chinese speakers only )

at  Mouawad

The chinese sales associate/consultant will produce desirable sales results and ensures that the sales attain its monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.

Duties and Responsibilities:

• Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS
• Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift
• Checking and answering the outlook mails for any requirement
• Greeting and welcoming customers according to Mouawad retail guidelines
• Attending the customers and provide excellent customer service and product knowledge
• Portraying an immaculate grooming and appearance look
• Presenting Jewellery using Mouawad standards
• Always being well aware of price before communicating it to customers, by first checking the label
• Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy
• Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
• Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.
• Maintaining the safe room and showroom displays according to the 5s methodology
• Responding to any management project when assigned (attending events and exhibitions)
• At the end of the day, remove Jewellery from the showcase and close the boutique.
• Maintaining and developing great relationships with customers
• Gathering market and customer information by engaging with customers and recording interests
• Recording sales and orders information, present it to showroom manager by phone or mail
• Supporting team members during the sale process
• Attending team meetings and sharing best practices with colleagues
• Receiving and handling repairs from customers

Needed Skills and Competencies:

• Chinese Speaker
• Customer service skills
• Interpersonal communication skills
• People oriented
• Positive attitude
• Be able to network and negotiate
• Team player

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• Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS
• Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift
• Checking and answering the outlook mails for any requirement
• Greeting and welcoming customers according to Mouawad retail guidelines
• Attending the customers and provide excellent customer service and product knowledge
• Portraying an immaculate grooming and appearance look
• Presenting Jewellery using Mouawad standards
• Always being well aware of price before communicating it to customers, by first checking the label
• Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy
• Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
• Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.
• Maintaining the safe room and showroom displays according to the 5s methodology
• Responding to any management project when assigned (attending events and exhibitions)
• At the end of the day, remove Jewellery from the showcase and close the boutique.
• Maintaining and developing great relationships with customers
• Gathering market and customer information by engaging with customers and recording interests
• Recording sales and orders information, present it to showroom manager by phone or mail
• Supporting team members during the sale process
• Attending team meetings and sharing best practices with colleagues
• Receiving and handling repairs from customer