Sales Consultant/CSR

at  The Warehouse

Company Description
We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Group, you are not just part of the Noel Leeming brand but part of the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket.com. We have 200+ retail stores and a network of distribution and fulfilment centres throughout New Zealand.
At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service – and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations, offering support and advice, and delivering and installing purchases.
Job Description
What you will be doing
As a Sales Consultant and Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service and support. In this dual role, you will deal with all customer inquiries, including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, and assisting your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, doing everything you can to meet customers’ expectations.
Furthermore, you will be responsible for selling a wide range of tech products, building relationships with our customers, and helping them with their inquiries. Your role includes assisting with keeping the store presentable and supporting your team in achieving both sales and service goals.
Who we are looking for
To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems, and a love for all things tech. Keeping calm in all situations is key, and you can always find the right words to soothe even the spikiest of customers.
We are seeking an established or up-and-coming Sales Superstar, or you may be in a customer-focused role already but looking to develop and take that first step into a sales career. You will need to understand our products, ask the right questions, know your customer, and provide the appropriate solutions for them. Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

We are also seeking individuals who can live our values:

• Do you “own it”? – Our team members walk the talk and make things happen.
• Do you strive to “do good”? – We are one team, standing up for our people, our planet, and our communities.
• Do you “think customer”? – We put the customer first in everything we do.

This is a permanent full-time role working the following hours:

• Monday, Tuesday, Wednesday: 8.5 hours
• Saturday and Sunday: 6.5 hours

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Warehouse Group discount card (including Noel Leeming and 15% off at The Warehouse and Warehouse Stationery)
• A paid day off on your birthday
• Continuous training and development
• Career progression – a great steppingstone into sales or other internal opportunities
• Incentive earnings
• Wellness and discretionary leave
• Click here to check out more of our benefits

There are many benefits that come with working for the largest retailer in New Zealand. Who knows where you could end up? Don’t let this opportunity pass you by. We’d love to hear from you

• Monday, Tuesday, Wednesday: 8.5 hours
• Saturday and Sunday: 6.5 hour