Sales Coordinator

at  Discovery Place Inc

At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs.
Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.
We’re looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.

DESCRIPTION

The position provides administrative support for the Manager, Guest Sales and Reservations, assisting with clerical and business tasks for Guest Sales and Reservations. Responsibilities include managing key work processes, securing payments for group reservations, handling sales reporting and tracking, managing client email communications, and performing additional duties as assigned by the Manager, Guest Sales and Reservations. This position reports to the Manager, Guest Sales and Reservations.

WORKING CONDITIONS

• Currently, we work in a hybrid model. In-office work is required three days a week.
  Employees of Discovery Place should uphold the organization’s mission, vision, and values. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly. We create positive change in our communities through our four core values: (1) science leads us, (2) equity drives us, (3) integrity guides us, and (4) innovation energizes us.
  The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary

• Contacting for and managing the monthly collection of past due balances, refunds, and contract invoices.
• Applying check payments to invoices.
• Overseeing the booking and payment of Outreach experiences.
• Answering and booking group sales overflow phone calls and appointments.
• Updating documents with policy/procedure/pricing changes.
• Sharing any group reservation changes with appropriate parties, such as sales associates and Managers on Duty at all locations, etc.
• Providing month-over-month and week-over-week group sales reports.
• Assisting the Manager, Guest Sales and Reservations and Guest Sales Associates as needed.
  High School diploma required. At least one year of sales experience is essential. Previous experience in education, call centers, or guest service is a plus. Experience with outbound sales calls preferred