Sales Coordinator

at  Fairmont

Company Description
For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description

Reporting to the Assistant Director of Catering Sales responsibilities and essential job functions include but are not limited to the following:

• Ensure prompt and courteous service is extended to both internal and external clients
• Maintain an orderly work environment
• Have a complete understanding and knowledge of hotel’s services and facilities
• Assist with rate loading and passkey generation
• Assist in qualifying group and catering leads, researching space, entering bookings in Opera S&C, completion of banquet event orders and responding to client(s) either personally, or by directing to the appropriate salesperson(s)
• Assist in qualifying leads, and entering acceptances/RFP’s in Lanyon
• Accountability and ownership for weekly, monthly, quarterly and annual reports
• To solicit from and confirm with clients, all information pertaining to the event they are planning, and to organize and distribute all information to departments through memos, banquet event orders and directives
• Conduct client site inspections of the property
• Maintain current sales and promotional literature
• Coordinate with other departments within the hotel to ensure distribution of important information
• Prepare and disseminate month-end reports
• Attend all sales meetings
• Obtain and record group histories
• Provide administrative duties as required by Assistant Director of Catering Sales
• Regular sales office reception coverage
• Occasional Saturday office coverage
• Assist with preparation and follow-up of sales events (off-site & at hotel)
• Other duties as assigned

QUALIFICATIONS

• Post-Secondary education in hospitality management, business administration, or related field preferred.
• Minimum of 2 years of experience in sales or customer service, preferably in luxury hospitality and high-volume environments.
• Excellent communication skills, with the ability to effectively engage guests and corporate clients.
• Proficiency in Microsoft Office Suite and Opera (CRM Software).
• Strong organizational skills to manage high volumes of inquiries, bookings, and administrative tasks efficiently.
• Demonstrated sales acumen with a track record of identifying upselling opportunities and driving revenue growth.
• In-depth understanding of luxury hospitality standards and Toronto’s hospitality market.
• Familiarity with the hotel’s products, services, amenities, and local attractions.
• Ability to remain calm and focused under pressure.
• Team-oriented mindset with strong collaboration skills.
• Integrity and discretion in handling sensitive guest information.
• Proficiency in additional languages advantageous, especially those commonly spoken by Toronto’s diverse population or international travelers.
  Additional Information
  Visa Requirements: Must provide proof of eligibility to work in Canada.

• Ensure prompt and courteous service is extended to both internal and external clients
• Maintain an orderly work environment
• Have a complete understanding and knowledge of hotel’s services and facilities
• Assist with rate loading and passkey generation
• Assist in qualifying group and catering leads, researching space, entering bookings in Opera S&C, completion of banquet event orders and responding to client(s) either personally, or by directing to the appropriate salesperson(s)
• Assist in qualifying leads, and entering acceptances/RFP’s in Lanyon
• Accountability and ownership for weekly, monthly, quarterly and annual reports
• To solicit from and confirm with clients, all information pertaining to the event they are planning, and to organize and distribute all information to departments through memos, banquet event orders and directives
• Conduct client site inspections of the property
• Maintain current sales and promotional literature
• Coordinate with other departments within the hotel to ensure distribution of important information
• Prepare and disseminate month-end reports
• Attend all sales meetings
• Obtain and record group histories
• Provide administrative duties as required by Assistant Director of Catering Sales
• Regular sales office reception coverage
• Occasional Saturday office coverage
• Assist with preparation and follow-up of sales events (off-site & at hotel)
• Other duties as assigne