Sales Coordinator

at  Ticc Limited

For decades, The International Centre has been a premier venue for Canada’s largest and most prestigious events, offering exceptional service and innovative event solutions delivered by our experienced team. With our state-of-the-art Conference Centre and modern kitchen facilities, The International Centre continues to set the standard for upscale events and culinary excellence.
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Job Description*:
As the Sales Coordinator for The International Centre, you will play a crucial role in supporting the Sales & Marketing Department. Your duties will consist of ensuring the smooth execution of sales activities related to the events hosted at our venue. You will work closely with clients, vendors and internal teams to facilitate successful events while ensuring that sales communication is efficient and accurate both inside and outside the organization.
Previous experience in convention centres, hotels and/or banquet and meeting facilities is an asset, but not required. This position does not directly supervise any staff.
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Duties and Responsibilities*

• Exhibit excellence in professionalism while answering phone calls and email inquiries about our venue spaces and providing general information to potential clients.
• The accurate capturing of required information from potential clients such as type of event, number of attendees, space requirements, date preferences, etc. followed by distribution of leads to the appropriate sales manager.
• Assist the sales team in client file setup, updates, and general management of internal processes.
• Review, format, and prepare sales contracts for delivery to clients, with an ability to keenly find and correct any typos and/or grammatical mistakes along with reviewing for general clarity.
• Cultivate strong relationships, vendors, industry partners, and stakeholders to promote repeat business, referrals, and positive word-of-mouth.
• Assist with the coordination of sales team meetings, client site tours and any other appointment for the sales team.
• Represent the organization at trade exhibitions, events and industry functions, on an as needed basis.
• Input and maintain CRM database for all assigned accounts and events, new and/or prospective leads.
• Liaise with key operating departments including, but not restricted to, Food & Beverage, Client Services, and Service Providers (décor, audio visual, etc.)
• To provide Sales support as “sales liason” as required. I.e. follow up on forms, outstanding amendments, keep track and follow up on agreements and payments, inquiries, etc…
• Assist the Sales Department with the planning and execution of the Client Retention Program and Client Marketing Programs and Promotions.

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Qualifications:*

• Degree or Diploma in Business Administration, Marketing, Hospitality, or related field
• Proven experience in sales coordination, event coordination, or customer service, preferably in the events & exhibitions, or hospitality industry.
• Strong communication and interpersonal skills.
• Excellent attention to detail and time management skills.
• Ability to work independently with minimal supervision
• Excellent interpersonal, customer service, communication and problem-solving skills are required
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other sales or event management tools.
• Flexibility to work evenings, weekends, and extended hours as needed during peak event season.

BENEFITS:

• Competitive salary.
• Comprehensive benefits package including health insurance, dental, life insurance, retirement plan, and paid time off.
• Opportunities for professional development, training, and career growth within the company.
• Collaborative and dynamic work environment with a focus on innovation and excellence in event management.
  While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted; all others will be kept for future opportunities.
  The International Centre has an accommodation process in place which includes providing accommodations for our employees and applicants with disabilities. If you have a disability and require any special accommodations, please let us know as soon as possible so that we can make arrangements required to ensure your needs are accommodated. We are committed to a barrier free workplace.
  Disclaimer: This job description is not intended to be all inclusive. The International Centre reserves the right to revise or change job duties.
  Job Type: Full-time
  Pay: $45,000.00-$50,000.00 per yea

• Exhibit excellence in professionalism while answering phone calls and email inquiries about our venue spaces and providing general information to potential clients.
• The accurate capturing of required information from potential clients such as type of event, number of attendees, space requirements, date preferences, etc. followed by distribution of leads to the appropriate sales manager.
• Assist the sales team in client file setup, updates, and general management of internal processes.
• Review, format, and prepare sales contracts for delivery to clients, with an ability to keenly find and correct any typos and/or grammatical mistakes along with reviewing for general clarity.
• Cultivate strong relationships, vendors, industry partners, and stakeholders to promote repeat business, referrals, and positive word-of-mouth.
• Assist with the coordination of sales team meetings, client site tours and any other appointment for the sales team.
• Represent the organization at trade exhibitions, events and industry functions, on an as needed basis.
• Input and maintain CRM database for all assigned accounts and events, new and/or prospective leads.
• Liaise with key operating departments including, but not restricted to, Food & Beverage, Client Services, and Service Providers (décor, audio visual, etc.)
• To provide Sales support as “sales liason” as required. I.e. follow up on forms, outstanding amendments, keep track and follow up on agreements and payments, inquiries, etc…
• Assist the Sales Department with the planning and execution of the Client Retention Program and Client Marketing Programs and Promotions