Sales Customer Service Representative

at  FAR EAST SERVICE CENTRE PTE LTD

TRANSPORT ALLOWANCE, PHONE ALLOWANCE, PERFORMANCE BONUS, HIGH COMMISSION

Job Responsibilities:

• Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services.
• Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance.
• Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers.
• Provide timely and accurate assistance to customers regarding restaurant information, promotion details, account management, and troubleshooting.
• Proactively identify opportunities to upsell or cross-sell products and services based on customer preferences and needs, with the goal of increasing sales revenue.
• Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement, and communicate insights to relevant departments.
• Represent our brand with professionalism, enthusiasm, and integrity at all times, reinforcing a positive brand image with every interaction.
• Maintain accurate records of customer interactions, sales activities, and performance metrics, and provide regular reports to management.

Qualifications:

• Previous experience in sales, customer service, or a related field is preferred.
• Excellent communication skills, both verbal and written, with a strong ability to engage and build rapport with customers.
• Proven track record of meeting or exceeding sales targets and customer satisfaction goals.
• Strong problem-solving skills and ability to handle customer inquiries and concerns with empathy and professionalism.
• Ability to work independently as well as part of a collaborative team environment.
• Flexibility to adapt to changing priorities and business needs.

• Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services.
• Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance.
• Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers.
• Provide timely and accurate assistance to customers regarding restaurant information, promotion details, account management, and troubleshooting.
• Proactively identify opportunities to upsell or cross-sell products and services based on customer preferences and needs, with the goal of increasing sales revenue.
• Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement, and communicate insights to relevant departments.
• Represent our brand with professionalism, enthusiasm, and integrity at all times, reinforcing a positive brand image with every interaction.
• Maintain accurate records of customer interactions, sales activities, and performance metrics, and provide regular reports to management