Sales Development Manager

at  Charlotte Tilbury

ABOUT CHARLOTTE TILBURY BEAUTY

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

ABOUT THE ROLE

The Sales Development Manager role is responsible for supporting an Area of specific focus stores, to deliver leading retail sales and growth whilst supporting, and being supported and developed by the Field Sales Manager of that area. Working within the regional sales team, this is a great successor role to a larger defined trading landscape for the brand. The Sales Development manager will be instrumental in driving retail sales, execution of events/activations, supporting FTM in doing team trainings online and on-site as well as ensuring that we provide consistent magical customer experience across their group of focus stores.
The Sales Development Manager will demonstrate inspirational store team leadership, as well as strong soft skills assets (i.e., communication, problem-solving, adaptability, emotional intelligence). The ideal candidate will consistently be striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. They will strive to exceed all Key Performance Indicators, including, but not limited to, traffic footfall, average transaction value, customer experience, data capture, social advocacy and eNPS scores.

EDUCATION RESPONSIBILITIES

• Identify training & development needs and work with the Training Team to identify and administer a master plan based on training needs across their stores.
• Support FTM in doing online and on-site trainings for Charlotte Tilbury’s as well as Cast Teams.