Sales Director-Banking

at  Infosys

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

SHORT DESCRIPTION:

Infosys is seeking an Engagement Manager to lead and grow a substantial IT services business for a large, strategic client within the Banking & Financial Services (BFS) sector in Sydney, NSW.
The Engagement Manager will be part of an Account team and responsible for managing an existing portfolio of business as well as acquiring new business in the client landscape.
The Engagement Manager will work together with their manager (Senior EM/Group EM) to build Account/portfolio plans & strategy and will be responsible for client management and all client interfaces within the assigned scope.
Location: Sydney,NSW

Roles and Responsibilities:

• Client Relationships: Build strong relationships with the client stakeholders in the portfolio and identify & build new relationships in order to drive business growth. Position Infosys as a trusted, easy partner to do business with.
• Proposal Development, Negotiation & Closure- Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different internal stakeholders such as Procurement, Legal and with multiple Service Lines and Infosys units working on the proposal.Engage the relevant internal Infosys teams and service lines team to developing solutions.Identify the optimal commercial model and perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
• Contracting & MSA – Work with client Procurement team on MSA/contracts to obtain best terms and outcomes for Infosys. Lead contract negotiations for new projects in one’s own portfolio.
• Account Operations - Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction. Responsible & accountable for various operational parameters in own portfolio including Revenue, Revenue at Risk and Accounts Receiveable.
• Risk Management & Governance: Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place.
• Set and manage client expectations ensuring strong client satisfaction.

Skills /Competencies:

• Demonstrated experience in a sales/relationship management/account management role along with Tertiary Qualification in IT / Computer Science / related discipline.
• Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts and working in a Global Delivery Model.
• Ability to work closely with partner organizations and position industry insights as they pertain to client needs & requirements.
• Deeply understand their client’s business challenges and provide thought leadership in addressing these issues.
• Experience in Technology Consulting around Infrastructure/Service Management for Banking sector.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication and presentation skills.
• Commercially savvy/understands contracts, MSAs, and Multiple pricing models.

Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

• Client Relationships: Build strong relationships with the client stakeholders in the portfolio and identify & build new relationships in order to drive business growth. Position Infosys as a trusted, easy partner to do business with.
• Proposal Development, Negotiation & Closure- Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different internal stakeholders such as Procurement, Legal and with multiple Service Lines and Infosys units working on the proposal.Engage the relevant internal Infosys teams and service lines team to developing solutions.Identify the optimal commercial model and perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
• Contracting & MSA – Work with client Procurement team on MSA/contracts to obtain best terms and outcomes for Infosys. Lead contract negotiations for new projects in one’s own portfolio.
• Account Operations - Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction. Responsible & accountable for various operational parameters in own portfolio including Revenue, Revenue at Risk and Accounts Receiveable.
• Risk Management & Governance: Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place.
• Set and manage client expectations ensuring strong client satisfaction