Sales Director - GatedTalent - Connecting
at Talent Pal
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Jun, 2024 | Not Specified | 15 Mar, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
About Our Client:
One of Saudi’s leading companies in the construction and finishing industries, manufacturing high-quality national products that meet international standards. It strives to supply and sell a variety of products catering to local and regional markets at competitive prices.
What you will do:
- Setting clear performance goals and providing regular coaching, feedback, and training to enable continuous improvement.
- Monitoring and analyzing customer feedback, surveys, and metrics to identify areas for improvement.
- Collaborating with cross-functional teams to implement system improvements and new technologies to enhance customer support.
- Establishing (KPIs) for the customer service team and tracking performance against targets, generating regular reports on customer service metrics to senior management.
- Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
- Ensuring that all team members are well-equipped to handle various customer scenarios and challenges.
What they do expect from you:
- From 5 to 10 years of experience in Customer Service Management.
- Familiarity with customer service software, CRMs, and other relevant tools to optimize team efficiency.
- Excellent client-facing and internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Must be a natural and intuitive problem solver, able to anticipate and take corrective action, self-motivated.
- Proficient in using data to analyze customer service performance, identify trends, and implement improvements.
This job has been sourced from an external job board.
More jobs on https://www.qureos.com
How To Apply:
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Responsibilities:
- Setting clear performance goals and providing regular coaching, feedback, and training to enable continuous improvement.
- Monitoring and analyzing customer feedback, surveys, and metrics to identify areas for improvement.
- Collaborating with cross-functional teams to implement system improvements and new technologies to enhance customer support.
- Establishing (KPIs) for the customer service team and tracking performance against targets, generating regular reports on customer service metrics to senior management.
- Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
- Ensuring that all team members are well-equipped to handle various customer scenarios and challenges
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Dubai, United Arab Emirates