Sales Event Meeting Manager

at  Renaissance Toledo Downtown Hotel

EXPERIENCE & EDUCATION:

• 2+ years of sales experience, preferably in hotels or related field
• 4-year degree in hospitality management or sales preferred, or equivalent experience and education

• Using business tools and first-hand observation, analyze market competition, market trends, and identify client needs.
• Proactively solicit and secure business from new and prospective clients using proven sales strategies aligned with the hotel’s brand and vision.
• Achieve revenue and market share goals by working in conjunction with the Director of Sales and other Sales Managers, supporting cross-segment selling tactics as needed.
• Manage client contract process including negotiation, provisions, and supplemental solution selling, capturing all information necessary for execution and billing.
• Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction.
• Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs.
• Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution.
• Always maintain professionalism consistent with hotel brand and company expectations.