Sales Office Administrator - Maternity Cover

at  IMI Hydronic Engineering

CRITICAL COMPETENCIES FOR SUCCESS

• Essential prior customer service experience, ideally on phone and by email or similar system
• Strong customer focus and understanding of their needs, always trying to find a resolution in a calm, friendly and polite manner
• Strong attention to detail with a can-do attitude
• Fluent verbal and written English skills with a range of customers and stakeholders (businesses or end costumers)

ROLE & BUSINESS OVERVIEW

To support our Heatmiser business within IMI Hydronic Engineering, we are looking for a Sales Office Assistant to cover a period of Maternity, based at our site in Blackburn, Lancashire UK.
In this role you will join our Sales/Order Handling and will support our customers on a daily basis.

KEY RESPONSIBILITIES

• Working in a fast-paced team, you will answer telephone calls, deal with internal and external emails and issue orders onto the system
• Liaise pro-actively with our customers and internal teams regarding customer orders, pricing and quotes and resolving customer queries
• Listen to customer feedback and pass on accordingly, always striving to improve