Sales Operations Americas Team Lead (Monterrey)

at  MSCI Inc

Job Description - Sales Operations Americas Team Lead (Monterrey) (240000I9)
Job Number: 240000I9
Requisition Title : Sales Operations Americas Team Lead (Monterrey)
Description :

YOUR SKILLS AND EXPERIENCE THAT WILL HELP YOU EXCEL

Desired Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field, preferably with prior experience of the finance industry in a similar role, with a minimum of 5+ years post education and relevant professional experience
• Fluency in English is a must
• Minimum of 2 years of managerial experience
• Experience in Salesforce platform is a must
• Availability to work in US hours and occasionally weekends and/or holidays as needed (days off will be swapped in this case)
• Has strong organizational skills with keen attention to detail and ability to multitask
• Highly motivated with the ability to work independently, with initiative and integrity
• Has investigative and proactive approach in problem solving
• Generates sound ideas for process improvement, is impactful and brings value to the role/team
• Excellent interpersonal and communication skills, outgoing and confident
• Accustomed to meeting strict deadlines in a highly pressured environment
• Establishes and maintains strong working relations with clients and colleagues
• Knows how to determine importance of an issue, who to involve, and escalates accordingly

How we’ll support you

• Coaching and support from experts in your team
• A performance and growth-oriented culture and values
• Opportunities for continuous learning to aid progression
• Goal based objectives and development plans
• Transparent performance-based compensation schemes
• Employee resource groups such as the Women’s Leadership Forum, MSCIPRIDE, and Eco-Groups.

YOUR TEAM RESPONSIBILITIES

The MSCI Sales Operations Team offers critical strategic and day-to-day support to the Sales Coverage and is actively involved in all aspects of the business across all functions and regions. The team is responsible for preparation and approval of wide range of legal documents working closely with Legal Department, provides a point of control to ensure correct booking of sales revenues, liaising with Finance Teams, and ensures timely delivery of data to MSCI’s clients. We are looking for a Sales Operations Associate to expand our team in Monterrey. In this role, our new team member will work closely with Sales and Sales Support Teams covering clients in Americas region.

What we will offer you: Depending on your location of your role, you can expect …

• Competitive fixed and variable compensation and retirement savings plans/pensions
• Employee Resource Groups to support you in and out of the office
• A wide range of benefits including – holiday/vacation, healthcare, dental plans, risk insurances
• A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities
• A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.
• An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work

YOUR KEY RESPONSIBILITIES

Team Management

• Must have prior management or leadership experience
• Lead, supervise, train, and guide team members
• Self-motivated, work on own initiative, and be able to handle high pressure environment
• Inspire and motivate team members while providing effective performance assessment and feedback
• Implement team goals, key metrics, business objectives
• Has integrity, self-awareness, courage, respect, compassion, and resilience. Agile, effective collaborator, and leverage their influence positively while communicating the firm’s vision, maintaining professionalism and high work ethic.

Contract Creation and Management

• Provide day-to-day support to Americas Sales Coverage in connection with the preparation and booking of license agreements.
• Partnering with Sales Coverage and Legal Team to improve turnaround time of legal contracts
• Draft, review, and approve a range of legal documents by collaborating with Sales, Product Management, and Legal Team.

Product and Service Activation and Deactivation

• Grant access or deactivate a set delivery of products, data and software
• Work with Client Service, Product, and Sales in resolving product delivery issues

Deal Management (New and Renewals)

• Work closely with Revenue and Sales Coverage in closing deals and resolving contractual discrepancies to ensure deals are closed on time.
• Partner with Sales Coverage with the extension or cancellation of licenses.
• Collaborate with Sales Reporting and Revenue Team on actions involving adjustments on closed deals.
• Take part in managing and reviewing new and renewal deals to ensure contractual/commercial details are accurately captured in Salesforce.
• Check and manage notices of renewals are communicated to the client within a strict timeframe.
• Liaise with Billing and Account Receivables Team to ensure prompt resolution of client payments or contractual issues

Ad hoc

• Work with Product Management on product and process improvement initiatives
• Liaise with Salesforce IT Team to use technology in improving process efficiencies and automation